Laptop freezes as startup


  1. Posts : 1
    Windows 10 Pro
       #1

    Laptop freezes as startup


    Windows 10, Version 1909 (OS Build 18363.778)

    Hello, recently I've been noticing that my laptop won't startup. The power light comes on and then nothing. If I remove the battery, then re-insert it, I am able to get it to start up.

    Once it restarts, I am seeing this error in a log:

    Code:
    Windows Error Reporting    Fault bucket , type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 144
    P2: 3003
    P3: ffffcc0111efb6b0
    P4: 40010000
    P5: 0
    P6: 10_0_18363
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\LiveKernelReports\USBHUB3\USBHUB3-20200421-0714.dmp
    \\?\C:\WINDOWS\TEMP\WER-303443109-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D3D.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D6D.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D6C.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D9B.tmp.txt
    
    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_144_2d3ce09d73a806f586c5b5b539c3fa2a83fef54_00000000_cab_9c9b86ec-eef7-421e-b263-0d0c18a80cbf
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 9c9b86ec-eef7-421e-b263-0d0c18a80cbf
    Report Status: 2049
    Hashed bucket: 
    Cab Guid: 0
    I really have no idea what this means or how to resolve it.

    I have uploaded the the V2 log collector zip file for your review.
    Laptop freezes as startup Attached Files
      My Computer


  2. Posts : 7,901
    Windows 11 Pro 64 bit
       #2

    Use Bluescreenview to view that dump file which might give an idea of the problem https://www.nirsoft.net/utils/blue_screen_view.html
      My Computers


 

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