1.    20 Jan 2016 #1
    Join Date : Mar 2014
    Arizona
    Posts : 63
    Win7/Win8

    Windows 10 boots to blank screen


    Hello people,
    It has been a while since I posted. I have a Dell Inspiron N5050 laptop that is giving me fits. It was having an issue with explorer restarting continuously after it was upgraded from windows 7 by the customer. I recommended a clean install and backed up all their data and installed Windows 10. I pulled the latest drivers from dell.com and made sure I had them handy. At boot up the machine boots to a blank screen and boot chime plays. no mouse cursor and ctrl, alt, del do nothing. I found that if I press the power button and put it to sleep then wake it up with the power button it works fine. works for the whole time I am messing with it. If I reboot or power down I get the blank screen. I updated the chipset, video and audio drivers one at a time with a reboot each time and still no change. This only occurs during a reboot or cold boot. If the PC goes to sleep it wakes just fine.

    I am at a loss as to the cause. There is no blue screen logs and I cant see anything wrong in the event viewer. No programs have been installed yet and Windows is fully updated.

    Specs for the machine as follows:

    Processor

    Manufacturer
    Intel(R) Pentium(R) CPU B950 @ 2.10GHz
    Clock Speed
    2.1Ghz
    L2 Cache Size
    512



    Memory

    DIMM_A
    4,096.0MB
    DIMM_B
    2,048.0MB



    Network Card

    Adaptor
    Description



    Storage

    Drive
    C:
    Type
    3
    Drive Size
    931.4GB
    Total Available Space
    911.8GB
    Used Space
    19.7GB
    Drive
    D:
    Type
    5
    Drive Size
    3.1GB
    Total Available Space
    0.0GB
    Used Space
    3.1GB
    Drive
    E:
    Type
    2
    Drive Size
    Total Available Space
    Used Space



    Hardware

    Type
    Description
    DVD/CD-ROM Drives
    HL-DT-ST DVD+-RW GT60N ATA Device
    Disk Drives
    WDC WD10JPVX-00JC3T0 ATA Device
    Generic- Multi-Card USB Device
    Display Adapters
    Standard VGA Graphics Adapter
    IDE ATA/ATAPI Controllers
    Standard AHCI 1.0 Serial ATA Controller
    ATA Channel 0
    ATA Channel 4
    Keyboards,Mice & Pointing Devices
    USB Input Device
    PS/2 Compatible Mouse
    Monitors
    Generic PnP Monitor
    Sound Devices
    High Definition Audio Device
    High Definition Audio Device
    USB Controllers
    Standard Enhanced PCI to USB Host Controller
    Standard Enhanced PCI to USB Host Controller
      My ComputerSystem Spec
  2.    21 Jan 2016 #2
    Join Date : Jul 2014
    San Jose, California
    Posts : 2,206
    Ubuntu14.04x64 MintMate17x64 Win10Prox64

    I don't have this Laptop but looking at the BIOS A03 dated in 2011. Google it and the latest version is A05. You might want to update the BIOS first.

    In addition, try to boot with one stick of RAM since they are not a matched pair (4GB & 2GB) and might create timing issue on cold boot.
      My ComputerSystem Spec
  3.    21 Jan 2016 #3
    Join Date : Aug 2015
    Posts : 611
    W10 Home 1709

    Just to be clear, does this problem occur after the POST and during BIOS/UEFI boot, or afterward, during Windows start up? (can you see any BIOS/UEFI splash screens?)

    Some of these new laptops start without showing any BIOS startup screens, so it can be misleading trying to determine where in the process the problem occurs. As you know, the BIOS hands off after initializing the hard drives.
      My ComputerSystem Spec
  4.    21 Jan 2016 #4
    Join Date : Mar 2014
    Arizona
    Posts : 63
    Win7/Win8
    Thread Starter

    Quote Originally Posted by topgundcp View Post
    I don't have this Laptop but looking at the BIOS A03 dated in 2011. Google it and the latest version is A05. You might want to update the BIOS first.

    In addition, try to boot with one stick of RAM since they are not a matched pair (4GB & 2GB) and might create timing issue on cold boot.
    The specs are from Dell direct. The Ram is oem installed but I did try with each stick removed. The Bios is A05 and I verified with Dells Bios flash tool.
      My ComputerSystem Spec
  5.    21 Jan 2016 #5
    Join Date : Mar 2014
    Arizona
    Posts : 63
    Win7/Win8
    Thread Starter

    Quote Originally Posted by TV2 View Post
    Just to be clear, does this problem occur after the POST and during BIOS/UEFI boot, or afterward, during Windows start up? (can you see any BIOS/UEFI splash screens?)

    Some of these new laptops start without showing any BIOS startup screens, so it can be misleading trying to determine where in the process the problem occurs. As you know, the BIOS hands off after initializing the hard drives.
    The issue occurs after post and during windows loading. One odd issue is that there are times I see the white Win loading flag and circle for a brief moment before the blank screen and other times it goes from the Dell logo directly to the blank screen. There is no rhyme or reason for either. I have tried safe mode as well as Diagnostic startup via msconfig, Still does it.
      My ComputerSystem Spec
  6.    21 Jan 2016 #6
    Join Date : Aug 2015
    Posts : 611
    W10 Home 1709

    I'm going to throw this out there just to see if may help.

    I had a new Toshiba laptop here that I bought with Windows 10 pre-installed. Everything ran as expected.
    As I am accustomed to do, I wiped the drive and installed Windows 10 clean. The install went smooth and everything was working fine - except: the laptop would now not come out of Sleep Mode without a "Critical Process Died" Bluescreen.

    I beat my head until I thought to check the Toshiba website forums and found a similar power related problem posted. A Toshiba rep posted a link to a fix. It was a batch file that installed two lines in the registry. Both files made changes to iaStor. Completely solved the problem.

    It seems that these registry "adjustments" are made by Toshiba to address the problem. When I clean installed, I lost those changes.

    I suspect that Windows 10 is doing something different with Power Management and AHCI drivers. And these patches are necessary to get existing drivers (either OEM drivers or Windows drivers) to work correctly with the OS.

    I offer this because I wonder if your start up problem also has to do with Power Management and/or SATA AHCI driver problems. Not much to go on, but might give you a direction to look in.

    Solved Blue Screen on returning from Sleep Mode - Toshiba Laptop - Page 4 - Windows 10 Forums
      My ComputerSystem Spec
  7.    21 Jan 2016 #7
    Join Date : Jul 2014
    San Jose, California
    Posts : 2,206
    Ubuntu14.04x64 MintMate17x64 Win10Prox64

    What version of chipset did you update ? The latest is: 10.1.2.10
    Also did you try to boot up in Safe Mode using the generic video driver ?
      My ComputerSystem Spec
  8.    21 Jan 2016 #8
    Join Date : Mar 2014
    Arizona
    Posts : 63
    Win7/Win8
    Thread Starter

    Quote Originally Posted by topgundcp View Post
    What version of chipset did you update ? The latest is: 10.1.2.10
    Also did you try to boot up in Safe Mode using the generic video driver ?
    The last I found on Dell was Version 9.2.0.1019,A00 so I will have to look for the 10.1.2.10. Also yes I tried safe mode with the generic vga driver.

    EDIT: Ok tried the Intel driver posted here on the site but the installer comes back as hardware not supported.
      My ComputerSystem Spec
  9.    21 Jan 2016 #9
    Join Date : Mar 2014
    Arizona
    Posts : 63
    Win7/Win8
    Thread Starter

    Quote Originally Posted by Mohave PC View Post
    The last I found on Dell was Version 9.2.0.1019,A00 so I will have to look for the 10.1.2.10. Also yes I tried safe mode with the generic vga driver.

    EDIT: Ok tried the Intel driver posted here on the site but the installer comes back as hardware not supported.
    This is not solved but time is up on fighting it. I have convinced customer to set it back to se7ven for now. They are going to upgrade to a new PC in 2 to 3 months and we will transfer everything then. It seems that this particular machine has an Issue with 10 that is unsolvable and since it is not supported anymore it is time to move on. Thanks for trying though.
      My ComputerSystem Spec

 


Similar Threads
Thread Forum
Windows 10 commonly boots to a black screen with no cursor?
Yeah, just registered with Ten Forums and all that good stuff, and so here's my first of possibly many issues I shall bring to you. xD I upgraded my preview build of Windows 10 (10130) to the pro final version because the preview wasn't able to find...
Performance & Maintenance
Blank Screen with Curser on Windows 10
So I'm new here, so forgive me if I'm in the wrong spot. I have a Toshiba Satellite and was operating in Windows 7 until Microsoft offered me a free upgrade to Windows 10. Last Thursday I started the download and in the end I have a blank screen...
General Support
Solved Windows 10 presents blank screen and no log in box
I upgraded to Windows 10 a couple of days. The system was up and running that day and the next (yesterday 17 September). Today, the screen is blank and the mouse pointer comes up but no login box. I have tried all suggestions on the help...
General Support
Windows 10 presents blank screen and no log in box
I just update to build 10547 and from nowhere my start menu did not open anymore, so I try to logoff to see what happend, but when it was to show the login screen, show a blue screen with internet status icon and power icon, and mouse cursor... ...
Windows Insider
Computer boots to Black Screen with Cursor Before Lock Screen
I recently upgraded to Windows 10 from the taskbar on my desktop. The upgrade was successful and I was able to use my computer normally. Today, when I started my computer, a disk check was started. After a long time of being stuck at 10%, I force...
General Support
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 14:10.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums