Windows 10: Win 10 won't Wake up

  1.    20 Jan 2016 #1

    Win 10 won't Wake up


    I have a Dell OptiPlex 9020 w/ Win10 Enterprise. When monitors sleep the machine will not wake. It is in a hard locked position and have to hard reboot the machine. The machine only locks up when the monitors are asleep. Hibernation and or Sleep has been turned off. Can anyone help with this issue?

    HD 7750 w/ most up to date drivers.
      My ComputerSystem Spec


  2. Posts : 4,532
    Mac OS High Sierra 10.13.5
       20 Jan 2016 #2

    What kind of keyboard and mouse are you using? What does the Powercfg Sleep Study report show?
      My ComputerSystem Spec

  3.    20 Jan 2016 #3

    Dell issued mouse and keyboard.

    Let me get the model number and report and I will get back to you shortly.
      My ComputerSystem Spec


  4. Posts : 4,532
    Mac OS High Sierra 10.13.5
       20 Jan 2016 #4

    It may be the monitor or GPU that is causing issues. I am running errands, but will look into.
      My ComputerSystem Spec

  5.    20 Jan 2016 #5

    C:\Users\Administrator>powercfg /a
    The following sleep states are available on this system:
    Standby (S3)
    Hibernate
    Hybrid Sleep
    Fast Startup


    The following sleep states are not available on this system:
    Standby (S1)
    The system firmware does not support this standby state.


    Standby (S2)
    The system firmware does not support this standby state.


    Standby (S0 Low Power Idle)
    The system firmware does not support this standby state.
      My ComputerSystem Spec

  6.    20 Jan 2016 #6

    Standard mouse and keyboard

    DP/N K251D - mouse
    DP/N 0M372H - keyboard
      My ComputerSystem Spec


  7. Posts : 4,532
    Mac OS High Sierra 10.13.5
       20 Jan 2016 #7
      My ComputerSystem Spec


  • Posts : 4,532
    Mac OS High Sierra 10.13.5
       20 Jan 2016 #8

    See this. This may be on track with what is happening. Spiceworks is a great site to keep in your Bookmarks. DELL Optiplex 9020-4212 power option issue - Spiceworks
      My ComputerSystem Spec

  •    21 Jan 2016 #9

    I moved the computer out of the company GPO, so that it is not pulling from the domain. The issue still exist, and it hard locks the machine.
    bro67 said: View Post
    See this. This may be on track with what is happening. Spiceworks is a great site to keep in your Bookmarks. DELL Optiplex 9020-4212 power option issue - Spiceworks
    I read through this the other day and I changed all the BIOS settings prior to jumping on the forums here.
    bro67 said: View Post
    I am at a complete loss.
      My ComputerSystem Spec


  •  

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