Win 10 won't Wake up


  1. Posts : 9
    Windows 10
       #1

    Win 10 won't Wake up


    I have a Dell OptiPlex 9020 w/ Win10 Enterprise. When monitors sleep the machine will not wake. It is in a hard locked position and have to hard reboot the machine. The machine only locks up when the monitors are asleep. Hibernation and or Sleep has been turned off. Can anyone help with this issue?

    HD 7750 w/ most up to date drivers.
      My Computer


  2. Posts : 8,688
    Mac OS Catalina
       #2

    What kind of keyboard and mouse are you using? What does the Powercfg Sleep Study report show?
      My Computer


  3. Posts : 9
    Windows 10
    Thread Starter
       #3

    Dell issued mouse and keyboard.

    Let me get the model number and report and I will get back to you shortly.
      My Computer


  4. Posts : 8,688
    Mac OS Catalina
       #4

    It may be the monitor or GPU that is causing issues. I am running errands, but will look into.
      My Computer


  5. Posts : 9
    Windows 10
    Thread Starter
       #5

    C:\Users\Administrator>powercfg /a
    The following sleep states are available on this system:
    Standby (S3)
    Hibernate
    Hybrid Sleep
    Fast Startup


    The following sleep states are not available on this system:
    Standby (S1)
    The system firmware does not support this standby state.


    Standby (S2)
    The system firmware does not support this standby state.


    Standby (S0 Low Power Idle)
    The system firmware does not support this standby state.
      My Computer


  6. Posts : 9
    Windows 10
    Thread Starter
       #6

    Standard mouse and keyboard

    DP/N K251D - mouse
    DP/N 0M372H - keyboard
      My Computer


  7. Posts : 8,688
    Mac OS Catalina
       #7
      My Computer


  8. Posts : 8,688
    Mac OS Catalina
       #8

    See this. This may be on track with what is happening. Spiceworks is a great site to keep in your Bookmarks. DELL Optiplex 9020-4212 power option issue - Spiceworks
      My Computer


  9. Posts : 9
    Windows 10
    Thread Starter
       #9

    I moved the computer out of the company GPO, so that it is not pulling from the domain. The issue still exist, and it hard locks the machine.
    bro67 said:
    See this. This may be on track with what is happening. Spiceworks is a great site to keep in your Bookmarks. DELL Optiplex 9020-4212 power option issue - Spiceworks
    I read through this the other day and I changed all the BIOS settings prior to jumping on the forums here.
    bro67 said:
    I am at a complete loss.
      My Computer


 

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