1.    20 Jan 2016 #1
    Join Date : Aug 2015
    Posts : 9
    Windows 10

    Win 10 won't Wake up


    I have a Dell OptiPlex 9020 w/ Win10 Enterprise. When monitors sleep the machine will not wake. It is in a hard locked position and have to hard reboot the machine. The machine only locks up when the monitors are asleep. Hibernation and or Sleep has been turned off. Can anyone help with this issue?

    HD 7750 w/ most up to date drivers.
      My ComputerSystem Spec
  2.    20 Jan 2016 #2
    Join Date : May 2015
    Central IL
    Posts : 4,020
    Mac OS Sierra

    What kind of keyboard and mouse are you using? What does the Powercfg Sleep Study report show?
      My ComputerSystem Spec
  3.    20 Jan 2016 #3
    Join Date : Aug 2015
    Posts : 9
    Windows 10
    Thread Starter

    Dell issued mouse and keyboard.

    Let me get the model number and report and I will get back to you shortly.
      My ComputerSystem Spec
  4.    20 Jan 2016 #4
    Join Date : May 2015
    Central IL
    Posts : 4,020
    Mac OS Sierra

    It may be the monitor or GPU that is causing issues. I am running errands, but will look into.
      My ComputerSystem Spec
  5.    20 Jan 2016 #5
    Join Date : Aug 2015
    Posts : 9
    Windows 10
    Thread Starter

    C:\Users\Administrator>powercfg /a
    The following sleep states are available on this system:
    Standby (S3)
    Hibernate
    Hybrid Sleep
    Fast Startup


    The following sleep states are not available on this system:
    Standby (S1)
    The system firmware does not support this standby state.


    Standby (S2)
    The system firmware does not support this standby state.


    Standby (S0 Low Power Idle)
    The system firmware does not support this standby state.
      My ComputerSystem Spec
  6.    20 Jan 2016 #6
    Join Date : Aug 2015
    Posts : 9
    Windows 10
    Thread Starter

    Standard mouse and keyboard

    DP/N K251D - mouse
    DP/N 0M372H - keyboard
      My ComputerSystem Spec
  7.    20 Jan 2016 #7
    Join Date : May 2015
    Central IL
    Posts : 4,020
    Mac OS Sierra
      My ComputerSystem Spec
  8.    20 Jan 2016 #8
    Join Date : May 2015
    Central IL
    Posts : 4,020
    Mac OS Sierra

    See this. This may be on track with what is happening. Spiceworks is a great site to keep in your Bookmarks. DELL Optiplex 9020-4212 power option issue - Spiceworks
      My ComputerSystem Spec
  9.    21 Jan 2016 #9
    Join Date : Aug 2015
    Posts : 9
    Windows 10
    Thread Starter

    I moved the computer out of the company GPO, so that it is not pulling from the domain. The issue still exist, and it hard locks the machine.
    Quote Originally Posted by bro67 View Post
    See this. This may be on track with what is happening. Spiceworks is a great site to keep in your Bookmarks. DELL Optiplex 9020-4212 power option issue - Spiceworks
    I read through this the other day and I changed all the BIOS settings prior to jumping on the forums here.
    Quote Originally Posted by bro67 View Post
    I am at a complete loss.
      My ComputerSystem Spec

 


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