File Explorer fails to show metadata?


  1. Posts : 3
    Windows 10 professional
       #1

    File Explorer fails to show metadata?


    I have recently updated my desktop from Windows 7 to Windows 10. For some reason, File explorer seems unable to show metadata. For example, here is what File Explorer shows for one example powerpoint file:
    File Explorer fails to show metadata?-9a0299bba6f703d034cabfa345bf175d.png

    I created this file on this same desktop before the upgrade, and it has a bunch of metadata including category, subject, author, etc. Since it's in a google drive folder, I can compare this with what I see on my Win10 laptop:

    File Explorer fails to show metadata?-ffc7092da2f4fc7025fb46b57d968ebc.png

    As you can see, the file itself has a full complement of metadata, it's just not showing up properly in File Explorer on my desktop.

    I'd like to figure out what setting is incorrect on my desktop that's causing this, if possible. I should add that all of this information showed up correctly in the Windows 7 details pane on the desktop before I upgraded, so I presume it's a setting that somehow got changed during the upgrade.

    I've spent about two hours googling to find anyone with a similar problem, to no avail. Anyone have any ideas as to what's causing this?
      My Computer


  2. Posts : 3
    Windows 10 professional
    Thread Starter
       #2

    Update: after trying a few things, I used the "repair online" option in Office 365, which appears to reinstall Office completely. Now the details pane in File Explorer shows additional fields, but it still isn't recognizing the data in those fields:

    File Explorer fails to show metadata?-687c58d56d70eda48af1494bafc0afc2.png
    Same file as before, so it should have information in the Category, Subject, etc. fields. Curiously, if I try to edit any of the metadata fields, I get this error:

    "An unexpected error is keeping you from applying properties to the file. If you continue to receive this error, you can use the error code to search for help with this problem.
    Error 0x80004005: Unspecified Error"
    File Explorer fails to show metadata?-de91819596e5dccedb4e258cfe74b6da.png
    A quick google search on that topic hasn't been fruitful yet. Still looking.
      My Computer


  3. Posts : 3
    Windows 10 professional
    Thread Starter
       #3

    Well, restarting seems to have fixed that error message. So I guess this is solved.
      My Computer


 

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