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  1.    10 Jan 2016 #1
    Join Date : Jan 2015
    Posts : 391
    Windows 10

    After clean reinstall with new SSD, Laptop freezes on sleep/shutdown?


    Although I treat my laptop as a desktop and keep it running 24/7, this is kind of annoying.

    I had recently performed a clean reinstall when I upgraded my laptop to a Samsung 850 Evo, and ever since then I've had problems with sleep. If I initiate sleep, hibernation, or shutdown then the screen goes black but the status LEDs stay on. punching all the buttons do NOTHING, with my only recourse being to press the power button until the lights go out. After which the system acts as if I woke from hibernation as normal. Restarts are unaffected, which is a good thing as having to force-restart my laptop every week will get old fast.

    I believe I have installed all needed drivers, and Device Manager does not show anything missing. I honestly don't know what to do next.
      My ComputerSystem Spec
  2.    11 Jan 2016 #2
    Join Date : Jan 2016
    Adelaide, Australia.
    Posts : 2
    win 10 pro x64

    Hi, I had a similar problem with my lappy, it didn't start happening until lappy was about 18 months old. Thankfully it had a 2 year wnty, under wnty they replaced SSD. Maybe yours has a problem, I'm not sure of how you would go about testing this with a utility as it seems to be when the SSD shuts down. Perhaps try reinstalling your old SSD if you can, unless the OS is installed on it, my SSD was merely used as a cache. If that works go for SSD wnty.
    I'm interested to know the outcome.
    Good luck.
      My ComputerSystem Spec
  3.    23 Apr 2016 #3
    Join Date : Jan 2015
    Posts : 391
    Windows 10
    Thread Starter

    Sorry for taking so long to get back. The computer had a HDD before. Swapping back does resolve the problem, but it has done it as soon as I got the SSD. I have done a clean reinstall and even reset my laptop's firmaware to defaults, whch helped for only a short while. Annoyingly enough, it is sort of intermittent. Sometimes it works fine, but usually it doesn't.

    Although, I had thought I disabled HD sleep, but when i checked it was set to 10-20 minutes again. I will try to see if this works.
      My ComputerSystem Spec
  4.    25 Apr 2016 #4
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,138
    Win 10 Pro (1703)

    Hi, there are many many threads on sleep issues- some about automatically waking up (which you don't want) and others about problems getting into sleep mode.

    Solved Windows 10 Will Not Auto Sleep - Windows 10 Forums
    Windows 10 will not sleep. - Windows 10 Forums

    Have you tried disabling fast startup?

    And have you switched to AHCI in your BIOS? However, I believe switching to AHCI after installing your OS requires some sort of hack.. here:
    How to Change SATA Hard Disk Mode from IDE to AHCI / RAID in BIOS after Installing Windows? - AskVG
    That said, I've only noted this is performance related- not seen anything specific on sleep issues.
    Last edited by dalchina; 26 Apr 2016 at 01:15.
      My ComputerSystem Spec
  5.    25 Apr 2016 #5
    Join Date : Aug 2015
    Posts : 505
    Windows 10 Pro x64 1607

    Have you tried updating the firmware on the SSD? Sometimes that will fix problems.

    More than likely the SSD is having an issue and should be replaced.
      My ComputerSystem Spec
  6.    25 May 2016 #6
    Join Date : Jan 2015
    Posts : 391
    Windows 10
    Thread Starter

    I retract my previous post. I'm still getting the problem.

    Samsung Magician reports no firmware updates available. I rolled my system firmware to version 202 instead of 203, which seems to now allow me to put the computer to sleep by pressing the power button or closing the lid. However, if I let the computer go to sleep normally then it will lock up with a black screen. Setting the hard drive to never sleep seemed like it fixed the issue, but it's back.

    I don't even know how to troubleshoot this anymore. I can give event viewer logs or information if you ask, but I don't know what is relevant. I used this to generate a BSOD report Blue Screen of Death (BSOD) Posting Instructions - Windows 7 Help Forums
    DESKTOP-72VFV8C-2016-05-25_230543_26.zip
      My ComputerSystem Spec
  7.    26 May 2016 #7
    Join Date : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3

    Try this:
    return firmware to 203 - seems as though you're getting BSODs with 202

    Remove Magician from startup
    test it

    Create a new power plan and make it the active plan
    test it

    Simple, but that's all I can think of
      My ComputerSystem Spec
  8.    26 May 2016 #8
    Join Date : Oct 2013
    Tropic of Cancer
    Posts : 1,648
    Microsoft Windows 10 Home

    Try one other thing .... as you treat it as a desktop.

    Follow the Option 1 of Power Plan Settings - Change in Windows 10 - Windows 10 Forums

    For the Hard Disk, apply this settings:See how it goes. Let us know.
      My ComputerSystem Spec
  9.    26 May 2016 #9
    Join Date : Jan 2015
    Posts : 391
    Windows 10
    Thread Starter

    Quote Originally Posted by Slartybart View Post
    Try this:
    return firmware to 203 - seems as though you're getting BSODs with 202

    Remove Magician from startup
    test it

    Create a new power plan and make it the active plan
    test it

    Simple, but that's all I can think of
    Sleep does not work AT ALL with 203. My computer is quick to reboot but there is a difference. 202 solved that.

    Samsung Magician is not set to run at startup, and I only installed it yesterday to check for new firmware.

    Quote Originally Posted by Arc View Post
    Try one other thing .... as you treat it as a desktop.

    Follow the Option 1 of Power Plan Settings - Change in Windows 10 - Windows 10 Forums

    For the Hard Disk, apply this settings:See how it goes. Let us know.
    That was among the first things I did, and I have mentioned it.

    Following other threads I have completely purged and reinstalled my wifi drivers, and given ownership of a couple core components to Administrators. It seems to have helped, but again I will have to wait and see if the issue comes back. I'm not going to announce yet again that it's fixed only for it to pop up a couple days later.
      My ComputerSystem Spec
  10.    26 May 2016 #10
    Join Date : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3

    Quote Originally Posted by FuturDreamz View Post
    Sleep does not work AT ALL with 203. My computer is quick to reboot but there is a difference. 202 solved that.

    Samsung Magician is not set to run at startup, and I only installed it yesterday to check for new firmware.
    Ok, and the new power plan?

    You might also want to disable Hibernation and Fast boot to test
    You can re-neable them if you choose.
      My ComputerSystem Spec

 
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