Can no longer use volume/brightness/skip song buttons on my keyboard

  1.    07 Jan 2016 #1

    Can no longer use volume/brightness/skip song buttons on my keyboard

    Hello! I upgraded about a month ago. My laptop locked me out entirely shortly after the upgrade so I had to take it to be wiped clean. When I got it back everything was in working order with Windows 10 except the top row of keys that control volume, brightness and the ability to pause, rewind and skip songs now solely does the standard system commands of f1-f10 *caret browsing on/of, find in page, etc* Im not sure if they worked the first time I tried to upgrade because I couldn't even log on to my computer after I upgraded the first time so I reformatted. How can I make those keys usable for volume and brightness again? Thank you!
      My ComputerSystem Spec

  2.    07 Jan 2016 #2

    Sounds like your missing the driver for them, what is the make and model of your laptop?
    Also try go to start and type 'Check for Updates' this may download them automatically.
      My ComputerSystem Spec

  3.    20 Jan 2016 #3

    Its a HP 15-g070nr. I checked for updates and it rebooted the system but the issue is still occurring. How do I locate the missing drivers?
      My ComputerSystem Spec

  4.    20 Jan 2016 #4

    It's probably a setting in bios. Make sure to shut Windows all the way down by holding the shift key when you click shutdown from the power icon in Windows or click restart. When you turn the computer on or it restarts, you will probably have to tap esc to get into the bios menu, then whatever function key for bios setup. You can also try holding down shift key and clicking restart in windows, that will open the advance troubleshooting menu - somewhere in there might be an option to restart to UEFI bios settings.

    Once you get into bios setup, there will be an option to set action keys that you will want to set to enabled.
    HP Notebook PCs - Disable The Fn + Function Key Combination on Certain Models | HP® Customer Support

    The link may not be for your exact computer, but gives you the general idea.
      My ComputerSystem Spec


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