Page 1 of 2 12 LastLast
  1.    05 Jan 2016 #1
    Join Date : Jan 2016
    Posts : 7
    Windows 10 Home

    My laptop screen turns off then back on after the log-in screen


    Hi! I reinstalled windows the day before yesterday and since then every time I turn my laptop on after entering my password the screen turns off for like 2 seconds then turns back on. This have never happened to me before. I tried putting my old windows back via Macrium Reflect and I even tried reinstalling it again but neither of those things helped. I have an Acer Aspire V3-572g laptop. Any idea what caused this and how could I fix it? Thanks in advance!
      My ComputerSystem Spec
  2.    06 Jan 2016 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,129
    Win 10 Pro (1703)

    Hi, as you quite reasonably expect, shouldn't normally happen. That does happen e.g. after changing language, and for rather longer, but only the once, but I can't imagine that's relevant here.

    Does it happen in safe mode?
    If not, try a clean boot, and if that's ok, process of elimination.

    Were any of your install attempts a clean install rather than an upgrade? If so and it still happens then you could try the version of your graphics driver used in Win 8 (but note Win 10/MS will quickly replace it unless you take precautions- see Tutorials)
      My ComputerSystem Spec
  3.    07 Jan 2016 #3
    Join Date : Jan 2016
    Posts : 7
    Windows 10 Home
    Thread Starter

    Quote Originally Posted by dalchina View Post
    Hi, as you quite reasonably expect, shouldn't normally happen. That does happen e.g. after changing language, and for rather longer, but only the once, but I can't imagine that's relevant here.

    Does it happen in safe mode?
    If not, try a clean boot, and if that's ok, process of elimination.

    Were any of your install attempts a clean install rather than an upgrade? If so and it still happens then you could try the version of your graphics driver used in Win 8 (but note Win 10/MS will quickly replace it unless you take precautions- see Tutorials)
    Aight, so it doesn't happen in safe mode, however, if I do a clean boot it does. All of the installs were clean installs.
      My ComputerSystem Spec
  4.    07 Jan 2016 #4
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,129
    Win 10 Pro (1703)

    Hi, can you have a look in Device Manager (e.g. Windows Key + X, Control Panel, Device Manager) and confirm
    a. there are no yellow exclamations
    b. that the driver appears correctly installed for your graphics card
    c. that there's no reference to a MS basic display adapter

    (See this for comparison and interest:
    Nvidia Geforce 840m Problem - Windows 10 Forums
    )
      My ComputerSystem Spec
  5.    07 Jan 2016 #5
    Join Date : Jan 2016
    Posts : 7
    Windows 10 Home
    Thread Starter

    Quote Originally Posted by dalchina View Post
    Hi, can you have a look in Device Manager (e.g. Windows Key + X, Control Panel, Device Manager) and confirm
    a. there are no yellow exclamations
    b. that the driver appears correctly installed for your graphics card
    c. that there's no reference to a MS basic display adapter

    (See this for comparison and interest:
    Nvidia Geforce 840m Problem - Windows 10 Forums
    )
    All my drivers are up-to-date, so is my graphics driver and there is no basic display adapter.
      My ComputerSystem Spec
  6.    07 Jan 2016 #6
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,129
    Win 10 Pro (1703)

    Ok, that's good.. can I check something.. when you restored your disk image, did your laptop boot up with no black screen after logon - I realise I made an assumption when I read that before- i.e. does the black screen ONLY appear with Win 10 installed?

    If so, I suggest you try the Win 8 driver with Win 10. If not, that suggests a hardware issue... i.e. the laptop behaves differently with the disk image restored.

    Have you checked the Acer forums too for any reports specific to your laptop?
      My ComputerSystem Spec
  7.    07 Jan 2016 #7
    Join Date : Jan 2016
    Posts : 7
    Windows 10 Home
    Thread Starter

    Quote Originally Posted by dalchina View Post
    Ok, that's good.. can I check something.. when you restored your disk image, did your laptop boot up with no black screen after logon - I realise I made an assumption when I read that before- i.e. does the black screen ONLY appear with Win 10 installed?

    If so, I suggest you try the Win 8 driver with Win 10. If not, that suggests a hardware issue... i.e. the laptop behaves differently with the disk image restored.

    Have you checked the Acer forums too for any reports specific to your laptop?
    I've been using windows 10 since it came out. The image I restored had windows 10 installed as well. I've just tried deleting my driver and installing the 8.1 driver but the same thing happens with that one too. The thing is, this screen restart after log-on doesn't slow the computer down in any way it's just annoying coz it shouldn't happen. I looked on the acer forums as well but didn't find anything, gonna try making a thread there too.
      My ComputerSystem Spec
  8.    07 Jan 2016 #8
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,129
    Win 10 Pro (1703)

    Did the black screen appear when you restored your Win 10 image too?
    And initially using Win 10 did it not appear?
    If when you previously used Win 10 it didn't appear, but now it does that suggests either a difference in Win 10 build or driver update.
      My ComputerSystem Spec
  9.    07 Jan 2016 #9
    Join Date : Jan 2016
    Posts : 7
    Windows 10 Home
    Thread Starter

    Quote Originally Posted by dalchina View Post
    Did the black screen appear when you restored your Win 10 image too?
    And initially using Win 10 did it not appear?
    If when you previously used Win 10 it didn't appear, but now it does that suggests either a difference in Win 10 build or driver update.

    Yes, it does still happen if I restore an image from before.
    No, it didn't happen until I reinstalled windows on january 4th.
      My ComputerSystem Spec
  10.    07 Jan 2016 #10
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,129
    Win 10 Pro (1703)

    Ok, so has there been any change in your hardware configuration.. anything attached.. a second display..?
      My ComputerSystem Spec

 
Page 1 of 2 12 LastLast


Similar Threads
Thread Forum
Solved Right Click turns the Screen Black!!!!
I'm running Windows 10 64-bit and whenever i right click on desktop the screen turns black. Check out video for more details(The video is in windows 8.1 but the problem is the same and still persists). Please help me! Thanks in...
General Support
Screen Turns Off and Desktop Resolution Changes
The title probably could use some work. Feel free to edit, anyone, if you know a better one. Here's the deal: I've got a big monitor running the recommended 3840 x 2160 resolution. I have items all over my desktop that I am working with. If...
Graphic Cards
Windows 10 upgrade laptop w/broken screen/blurry toolbar black screen
Hi, I have a Lenovo Thinkpad Edge with an Intel I5 processor, 64 bit with no hardware upgrades (stock). I had accidentally stepped on the screen (fell off my lap and then crunch) which was mangled beyond repair, so I have been using it similar to a...
Installation and Upgrade
Screen never turns off when idle
I've just upgraded my win 7 installation to win 10. The power and sleep setting was carried over, turn off screen after 5 minutes, but the monitors stay on forever. I checked the network adapters in the device manager (BT personal area network, BT...
General Support
Screen Turns Black after 10-15 Minutes
Hi, i have freshly formatted my computer, installed all the updates and drivers, i have also RMA'd my video card (which i thoroughly tested and found it works fine on other computers.) but i cant figure out why my screen goes black but the computer...
General Support
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 22:44.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums