Windows 10 booting into blank screen with mouse cursor only

  1.    04 Jan 2016 #1

    Windows 10 booting into blank screen with mouse cursor only

    Hi all,

    I wanted to know if anyone could help with the below.

    I currently have a Windows 10 laptop that was working without issues for a while, however after a restart the laptop appears to load windows but never get to the login screen, only show a blank screen with only a mouse icon visible.

    I have tried various Windows supplied options with the following outputs:

    1. Boot into safe mode (with and without network) - this again only loads to a blank screen with only mouse icon visible
    2. Window reset - appears to get stuck on 8% - only to show an error saying reset could not happen, reverting changes (option to reset with files saved was chosen - as current files are required)
    3. Start Up Repair - issue not resolved
    4. System Restore and System Image Recovery - N/A as Windows cannot find previous image or restore point
    5. Booted in Low-Resolution video - again, same issue is experienced.

    Any help would be greatly appreciated :)
      My ComputerSystem Spec

  2.    07 Jan 2016 #2

    To add:

    When the blank screen appears with cursor, it was noted that shortcut key for opening narrator worked and displayed the box fine. However the rest of the screen was black.

    Any assistance would be greatly appreciated
      My ComputerSystem Spec

  3.    07 Jan 2016 #3

    Any chance to know, why did you restart? Changes you have made take effect upon that.
      My ComputerSystem Spec

  4.    07 Jan 2016 #4

    well technically not restart, i have a habit of shutting down my laptop when finished. One day when switching back on, the black screen with cursor appeared
      My ComputerSystem Spec

  5.    07 Jan 2016 #5

    Hard to revert changes without backups, at least System Protection should be enabled.

    Watch the following video, hope your problem is identical and get sorted out. See: Youtube

    Expand the descriptions to see extra tips from the uploader.
      My ComputerSystem Spec


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