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  1.    03 Jan 2016 #1
    Join Date : Jan 2016
    Croydon, UK
    Posts : 5
    windows10

    Extracting Zip Files


    Hi People, Newbie here.
    As the title suggests I am having a problem unzipping downloaded files on my HP Envy laptop. which has windows 10 version 1511 (build 10586.36) it appears to start the process but just hangs at 99% and will remain there for the rest of the day.
    However I also have a HP Pavilion laptop with windows 10 version 10 (build 10240) which has no problems unzipping downloaded files, in fact in most cases takes only a few seconds.
    I can copy the unzipped files to a flash drive or external HD and copy to the HP Envy where so far all have worked.
    So, I have two questions,
    1) Is there a way of getting the Envy laptop to unzip downloaded files successfully as with the Pavilion?
    If not
    2) Can I uninstall Windows 10 and select an different version of 10 to upgrade to on the Envy which will allow me unzip files?
    Please note that I am an old guy and not computer literate as such, so a detailed response to this issue would be very much appreciated.
    Thanks in advance.
      My ComputerSystem Spec
  2.    03 Jan 2016 #2
    Join Date : Jan 2014
    Oak Ridge TN, USA
    Posts : 24,523
    Windows 10 Pro x64

    Hi and welcome to the forums.. first off what tool are you using to unzip the files with?? The standard one that comes with windows or a third party tool??
      My ComputerSystem Spec
  3.    03 Jan 2016 #3
    Join Date : Jun 2014
    Posts : 5,549
    Windows 10 Pro

    Hi croydonian and welcome to the forums. I'm using 7-Zip on Windows 10 without any problems.
      My ComputerSystem Spec
  4.    03 Jan 2016 #4
    Join Date : Jan 2016
    Croydon, UK
    Posts : 5
    windows10
    Thread Starter

    Re file unzip problems


    Quote Originally Posted by BunnyJ View Post
    Hi and welcome to the forums.. first off what tool are you using to unzip the files with?? The standard one that comes with windows or a third party tool??
    Thanks BunnyJ for your reply and your welcome message.

    I am, on both both the Pavilion and the Envy laptops using the original windows extract utility so I would expect both to perform identically!
    The procedure is the same on both laptops but on the newer machine with the later /different Windows 10 build version the extract just will not complete, I am confused, and would still welcome suggestions.
    Thanks again for your interest.
      My ComputerSystem Spec
  5.    03 Jan 2016 #5
    Join Date : Jan 2014
    Oak Ridge TN, USA
    Posts : 24,523
    Windows 10 Pro x64

    Quote Originally Posted by croydonian View Post
    Thanks BunnyJ for your reply and your welcome message.

    I am, on both both the Pavilion and the Envy laptops using the original windows extract utility so I would expect both to perform identically!
    The procedure is the same on both laptops but on the newer machine with the later /different Windows 10 build version the extract just will not complete, I am confused, and would still welcome suggestions.
    Thanks again for your interest.
    I would give 7zip a try.. that should work perfectly on both PC's. It's free and I use it all of the time. HTH
    http://www.7-zip.org/
      My ComputerSystem Spec
  6.    03 Jan 2016 #6
    Join Date : Jan 2016
    Croydon, UK
    Posts : 5
    windows10
    Thread Starter

    Re File Unzipping Problems


    Quote Originally Posted by BunnyJ View Post
    I would give 7zip a try.. that should work perfectly on both PC's. It's free and I use it all of the time. HTH
    http://www.7-zip.org/
    Thanks BunnyJ.
    I have actually got 7zip on board and have just tried it, WHOOPEE it works a treat.
    Files now download without any problems.
    I will use it both machines from now on.
    Thanks for your input, much appreciated.
      My ComputerSystem Spec
  7.    03 Jan 2016 #7
    Join Date : Jul 2015
    Posts : 202
    win 10 home

    Are the step-by-step processes identical? That is, the folder extracted from and the folder extracted to belong to the same hierarchical file system structure. If they are, that suggests mildly the Cumulative Update left an electron or two out of place.
      My ComputerSystem Spec
  8.    03 Jan 2016 #8
    Join Date : Mar 2014
    Cape Breton Nova Scotia ,Canada
    Posts : 3,549
    insider build 10586.3 win10 pro 64

    I use win10 zip feature with out issue on 2 computers with the latest version of win10,,i to have used 7zip ,and it is installed on one of my 2 computers for use with other types of compressed files
      My ComputerSystem Spec
  9.    03 Jan 2016 #9
    Join Date : Jan 2016
    Croydon, UK
    Posts : 5
    windows10
    Thread Starter

    Quote Originally Posted by pyramid10 View Post
    Are the step-by-step processes identical? That is, the folder extracted from and the folder extracted to belong to the same hierarchical file system structure. If they are, that suggests mildly the Cumulative Update left an electron or two out of place.
    Thanks pyramid10 for your contribution, I ensured that the steps taken and the source and destination folders were the same, in the using zip7 as suggested by BunnyJ resolved all issues for me.
    I am the first to admit that I am a long long way from understanding the intricacies of computers and if truth be told I am now to old anyway to absorb much information.
    Cheers.
      My ComputerSystem Spec
  10.    03 Jan 2016 #10
    Join Date : Jan 2016
    Croydon, UK
    Posts : 5
    windows10
    Thread Starter

    Quote Originally Posted by caperjack View Post
    I use win10 zip feature with out issue on 2 computers with the latest version of win10,,i to have used 7zip ,and it is installed on one of my 2 computers for use with other types of compressed files
    Thanks caperjack for the info, I have 7zip on both laptops and using them on each machine has resolved the issue without further agro' thanks to the suggestion of BunnyJ.
    Cheers.
      My ComputerSystem Spec

 
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