Unable to install downloads.


  1. Posts : 14
    Telkomsa
       #1

    Unable to install downloads.


    When I try to download ITunes, I get a successful note from ITunes,but then a pop up says error7 error(win5)so it wont work.
    I am also unable to reload my Kaspersky anti virus,with my CD,I get a message saying app was not installed.
    Any ideas please.
      My Computer


  2. Posts : 287
    win 10 home
       #2

    Your Kaspersky CD probably contains an old version incompatible with Windows 10. That means you'll have to go to Kaspersky's web site and download a removal tool and its latest compatible program. This assumes you are current with the licensing with Kaspersky.

    If you are not current license-wise, then get the removal tool anyway and get rid of all Kaspersky remnants and let Windows 10 defend itself.

    I think once the security is sorted out, iTunes should return to normal.
      My Computer


  3. Posts : 14
    Telkomsa
    Thread Starter
       #3

    pyramid10 said:
    Your Kaspersky CD probably contains an old version incompatible with Windows 10. That means you'll have to go to Kaspersky's web site and download a removal tool and its latest compatible program. This assumes you are current with the licensing with Kaspersky.

    If you are not current license-wise, then get the removal tool anyway and get rid of all Kaspersky remnants and let Windows 10 defend itself.

    I think once the security is sorted out, iTunes should return to normal.
    Thank you,I did as suggested,and downloaded the uninstall tool Kavremover,but as before I got the Error7 from Win 10.My Anti Virus is a 2015 version,which should have taken me through to about Sept 2016.
    I have since read on the Kaspersky site,that a patch to make this version compatible with Win 10, will only be available in Sept 2016,so that was a waste of my money. I will now stick with Avarst.
      My Computer


 

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