1.    28 Dec 2015 #1
    Join Date : Dec 2015
    Posts : 8
    Windows 10

    Windows 10 can't open File Explorer or Control Panel


    Hi,
    I need help. About a week ago Windows 10 started working in an abnormal manner on my PC: I wasn't able to open File Explorer or Control Panel, whether from the start menu or from basically any application that calls for those (file explorer or control panel).

    I tried running command prompt (admin) sfc /scannow, DISM /Online /Cleanup-Image /RestoreHealth commands several times but that doesn't fix the problem at all. As a last resort I downloaded a brand new Windows 10 ISO file from the Microsoft site and performed a clean installation formatting my HDD. Things were OK the first minutes, but then the problem starts again with the each new installation of Windows. I don't know what is causing File Explorer and control panel to crash, maybe its a faulty driver or windows update itself. I have installed Windows 10 from that ISO file several times and every time after a few minutes of me doing nothing with the computer, it fails again.

    The first driver I update to be able to use my monitor is the nVidia driver (361.43).
    Last edited by okcancel; 29 Dec 2015 at 11:20.
      My ComputerSystem Spec
  2.    29 Dec 2015 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,118
    Win 10 Pro (1703)

    Hi, do you have any such crashes in Safe Mode? Please try- you would not be using the Nvidia driver then.
    (You could access Safe Mode via SHIFT + restart and work through the rather confusing set of menus to Safe Mode).

    The clean installation would seem to eliminate 3rd party programs as it sounds as if you hadn't time to install any.
    Can you find any useful reports in the Event Log? (See event viewer).

    If you complete your system specs, someone might be able to offer advice on your hardware.
    System Specs - Fill in at Ten Forums - Windows 10 Forums

    Another completely different line would be a hardware fault, of course, as you say the problem developed suddenly with your PC, and persists after a clean install.
      My ComputerSystem Spec
  3.    29 Dec 2015 #3
    Join Date : Dec 2015
    Posts : 8
    Windows 10
    Thread Starter

    Thank you, yes, in safe mode the File Explorer and Control Panel work normally and the OS seems perfectly fine (except that is in Safe Mode). I checked the Event Viewer for errors and I have a lot of them; the ones that appear lot are:

    "Faulting application name: explorer.exe, version: 10.0.10586.0, time stamp: 0x5632d4c0
    Faulting module name: USER32.dll, version: 10.0.10586.20, time stamp: 0x565423d2
    Exception code: 0xc000041d"

    and

    "Activation of app Microsoft.WindowsPhone_8wekyb3d8bbwe!CompanionApp.App failed with error: The specified module could not be found. See the Microsoft-Windows-TWinUI/Operational log for additional information."

    also

    "Event provider $Core attempted to register query "select * from __ClassOperationEvent" whose target class "__ClassOperationEvent" in //./root namespace does not exist. The query will be ignored."

    I also have a lot of errors on "System" on the Event Viewer. Should I list them too?
    I thought at first the display driver was causing all of this but I installed and used a different card and the problem persists.
      My ComputerSystem Spec
  4.    29 Dec 2015 #4
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,118
    Win 10 Pro (1703)

    Hi, good to eliminate graphics issues.

    I would suggest some elementary checks: run chkdsk C: /F from an admin command prompt - also check the SMART parameters.
    then a RAM check.

    Since any installation is now giving a range of problems, it's time to look at the hardware.
    Note there could be other things interfering of course.

    You could try disabling drivers for other hardware in Dev. Manager.

    It works (apparently) in Safe Mode- so time to start thinking- what's different in normal mode.
    As you've presumably nothing installed, there should be just other OS processes and drivers. So perhaps a process of elimination might be the easiest way to proceed.

    Sysinternals Autoruns should help with startups. Remember it needs to be run in admin mode to change the state of any.
      My ComputerSystem Spec
  5.    30 Dec 2015 #5
    Join Date : Dec 2015
    Posts : 8
    Windows 10
    Thread Starter

    I think I know what's preventing File Explorer and Control panel from opening: every time I change the size of the apps, text, etc with the Settings > System > Display menu to 175% or smaller, I need to sign out for the changes to take effect, but after that Windows malfunctions again. If set the display to scale the apps, text, etc to 200% (system recommended) then File Explorer and Control panel works perfectly after I sign out/sign in.

    I have a Dell UP2414Q 4K that is using a Windows driver. I still need help please because I would like to scale down everything on Windows interface to 175% or less, and that wasn't causing Windows to work abnormally until recently. BTW Dell doesn't have a driver for Windows 10 for my monitor yet.

    Click image for larger version. 

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      My ComputerSystem Spec
  6.    30 Dec 2015 #6
    Join Date : Feb 2014
    Posts : 9,472
    Windows 10 Professional

    Quote Originally Posted by okcancel View Post
    I think I know what's preventing File Explorer and Control panel from opening: every time I change the size of the apps, text, etc with the Settings > System > Display menu to 175% or smaller, I need to sign out for the changes to take effect, but after that Windows malfunctions again. If set the display to scale the apps, text, etc to 200% (system recommended) then File Explorer and Control panel works perfectly after I sign out/sign in.

    I have a Dell UP2414Q 4K that is using a Windows driver. I still need help please because I would like to scale down everything on Windows interface to 175% or less, and that wasn't causing Windows to work abnormally until recently. BTW Dell doesn't have a driver for Windows 10 for my monitor yet.
    Try a recommended scaling factor from the drop down menu in Control Panel/Display; I find there's still lots of inconsistencies between the two, Settings and Control Panel.

    Click image for larger version. 

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      My ComputersSystem Spec
  7.    30 Dec 2015 #7
    Join Date : Dec 2015
    Posts : 8
    Windows 10
    Thread Starter

    Thank you Edwin, that worked, unfortunately if I set a custom scale like 175%, which would be appropriate for my monitor, file Explorer/Control panel stop working again, but if I choose an option from the drop down menu, the problem is fixed.

    For now I will have to use a scale of 200% to even be able to use Windows 10.
    Thank you dalchina and Edwin.
      My ComputerSystem Spec

 


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