1. Joined : Aug 2015
    Posts : 38
    windows
       27 Dec 2015 #1

    bad_system_config_info


    My sons laptop is getting that error message, it is a dell inspiron with window 7 upgraded to 10
    We think last update made it not usable
    All we get is blue screen and message in title
    Is there a way to uninstall last update from Microsoft
    He does not want to lose his files so we need a way to uninstall the update
    We cannot get to sfc /scannnow or safe mode
      My System SpecsSystem Spec


  2. Joined : May 2015
    Central IL
    Posts : 3,084
    EL Capitan
       27 Dec 2015 #2

    You need to do the "Dism" repair. DISM - Repair Windows 10 Image - Windows 10 Forums
      My System SpecsSystem Spec


  3. Joined : Aug 2015
    Posts : 38
    windows
       27 Dec 2015 #3

    nothing works sofar


    dism did not work, f8 does not work, all computer says at any attempt of any kind is windows had a problem
      My System SpecsSystem Spec


  4. Joined : Oct 2013
    NW Florida
    Posts : 6,780
    Windows 10 Enterprise and Pro/Windows 7 Enterprise/Linux Mint
       27 Dec 2015 #4

    You can use any live Linux CD/USB and boot into it. Do not install it. You can 'see' the other drives and can copy Paste User files and folders to another hard drive. I would suggest doing this first.

    This will explain the recovery options in Windopws 10 Failure to boot Recovery Environment - Use to Troubleshoot Windows 10 Failure to Boot

    Startup repair Startup Repair - Run in Windows 10

    System restore System Restore Windows 10

    You may want to try system restore first, then startup repair then the other options, but I would try to recover your user files first although a refresh or restore is supposed to save them.
      My System SpecsSystem Spec


 


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