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#11
Are you saying that you can sign in to Windows 7 but you cannot do anything such as downloading as I asked you to do ?
P.S. Unless you are on dual boot setup, you cannot have Win 10 and Win 7 installed in the same computer.
You said you signed in to Windows 7, that means you do NOT have Win 10.
Yes. Repair shop is an option.
Just make sure you choose a reliable shop. There are many shady operators and also many so-called repair techs who are less than competent.