Windows 10: Win 10 desktop pc freezes 2-5 mins in our when using blu ray writer

  1. Posts : 8
    Windows 8 pro (currently)
       27 Dec 2015 #1

    Win 10 desktop pc freezes 2-5 mins in our when using blu ray writer

    The title sums it up but here are the notes i already made and things i have tried so far:

    Freezing issue :

    I boot up ssd system drive with blank cd in drive. Log in windows shows but the sound chime is repeating rapidly constantly and the system has frozen.

    Tried the same in safe mode and it doesn't do this!

    I boot into Windows and after 2-5 minutes i can guarantee it freezes up completely including the mouse and keyboard. There is no log left behind because the system locks up and doesn't allow any information to be saved!
    This also occurs in safe mode with networking enabled!
    This also occurs when i boot windows with diagnostic mode chosen via msconfig

    If i boot into Windows and try to burn a disc the hard drive has a lot of activity and the burning never actually commences. After a few minutes of waiting around the system freezes up!
    In diagnostic mode chosen via msconfig, the burning app (basic windows "burn to disc" connect menu option) days checking disc when i insert black disc but then no hard drive activity occurs and nothing else happens in terms of the burning process actually taking place.

    System mechanic told me the smbus driver needed updating. It seems i started getting the freezing issue after updating this driver but it may be coincidental and actually may be a Windows update that occurred at the same time (i think i recall things "getting configured" around the same time too).

    When i look at the smbus driver (it is the amd smbus controller driver) it troopers that there isn't actually a driver installed at all!?

    Any help would be really appreciated :)
      My ComputerSystem Spec

  2. hTconeM9user's Avatar
    Posts : 2,678
    Windows 10x64 Home Version 1803 (Build 17134) 345
       27 Dec 2015 #2

    Have you tried a restore point that will take you back to before any of the updates where done.
    If you have not then prehalps that will help you.
      My ComputerSystem Spec


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