Windows 10: file explorer

  1.    10 Jan 2015 #1

    file explorer

    every time i right click on a file or drive in file explorer it shuts down and have no error messages i have to restart latop to get everything working again.
    samgsung np550p7c-02uk
      My ComputerSystem Spec

  2.    10 Jan 2015 #2

    This is likely one of two things, either a virus or a bad Explorer right click extension.

    First step, you should scan for viruses. If that is clean, you should look at your installed apps and look for anything that might have a right click extension installed and disable it.
      My ComputerSystem Spec

  3.    13 Jan 2015 #3

    Try NirSoft ShellExtViewer/Manager (free from here: ShellExView - Shell Extension Manager For Windows )
    Disable ALL non-Windows shell extensions and reboot to see if that fixes the problem.
    Haven't tried with with Win10, but his programs are very stable!

    We might find some clues in this report:
    Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog)
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
      My ComputerSystem Spec

  4.    14 Jan 2015 #4

    thanks for replies no viruses
    uninstalled programs to see if that made a difference but it didn't so i wiped the drive and started again and so far it is working alright.
    adding programs one at a time and leaving awhile before installing the next one
      My ComputerSystem Spec

  5. ThrashZone's Avatar
    Posts : 3,824
    3-Win-7Prox64 2-Win10Prox64
       15 Jan 2015 #5

    Most likely a third party security,
    Which did you download ?
      My ComputersSystem Spec

  6.    17 Jan 2015 #6


    did you try to sign-off, sign-in instead of shutdown, restart?

    forget the question, since you already reinstalled everything.

    Had similar problems like that, removing the shortcut on the taskbar and recreate it from the apps menu did it for me.

    you could create a restore point BEFORE installing a third party program.


      My ComputerSystem Spec

  7.    18 Jan 2015 #7

    well problem back again after installing spybot
    so uninstalled it and so far working ok
      My ComputerSystem Spec


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