Windows 10 New Computer - Reset - Stuck in Loop


  1. Posts : 2
    Windows 10
       #1

    Windows 10 New Computer - Reset - Stuck in Loop


    Hello,

    I've searched dozens of posts about the "reset loop" problem but most seem to involve upgraded computers and none exactly describe my situation. I would appreciate any help you could provide.

    Computer - HP Envy x360 Laptop, i5 processor, 8gb ram, onboard video, not sure about motherboard, Windows 10 OS

    1. Bought computer this week. Turned on and set up fine and called it a night.

    2. It auto-installed updates on Tuesday night.

    3. This morning running very buggy and erratic. After a few hours of messing with it I used the "factory reset" option where it wipes everything and gives you a fresh windows 10.

    4. It was resetting for a few hours then I received message "error resetting your computer" and the only button was "cancel" which I hit. It then turned off.

    5. I turned it on after a few minutes and it loads the HP logo splash screen, holds for a few seconds then go black and do it all over again. It just repeats this over and over again.

    Notes:

    1. I don't have recovery media as it's a new computer and I haven't had time to create it yet (it had nothing loaded on it).

    2. My other computer is Windows 7 and I have no plans to upgrade it as I use it for work and my VPN requires 7 or 8.1.

    3. I have been able to access the BIOS (F10) screen if needed.

    Anyone have any ideas how I can fix this short of returning it and getting a new one? I'm sure this is just some kind of software glitch and I hate to have to return it and deal with Best Buy on Christmas week. I've read there is downloadable media available from Microsoft to create a boot USB but I don't know where to find this and if this would even work nor do I know the steps to take to run it.

    Help please! Thank you.

    ErikAz
      My Computer

  2. dencal's Avatar
    Posts : 3,047
    W10 Pro + W10 Preview
       #2

    You should be able to download a Windows 10 ISO from Microsoft using your Windows 7 computer.
    This would give you the option of either repairing your W10 computer or a complete clean installation.
      My Computers


  3. Posts : 2
    Windows 10
    Thread Starter
       #3

    dencal said:
    You should be able to download a Windows 10 ISO from Microsoft using your Windows 7 computer.
    This would give you the option of either repairing your W10 computer or a complete clean installation.
    I will give it a shot I'm creating the USB drive now and will post on my success (hopefully) or failure (I hope not) when completed. Thanks for the prompt response!

    ErikAz
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 14:53.
Find Us




Windows 10 Forums