Windows 10: Windows 10 New Computer - Reset - Stuck in Loop

  1.    23 Dec 2015 #1

    Windows 10 New Computer - Reset - Stuck in Loop


    I've searched dozens of posts about the "reset loop" problem but most seem to involve upgraded computers and none exactly describe my situation. I would appreciate any help you could provide.

    Computer - HP Envy x360 Laptop, i5 processor, 8gb ram, onboard video, not sure about motherboard, Windows 10 OS

    1. Bought computer this week. Turned on and set up fine and called it a night.

    2. It auto-installed updates on Tuesday night.

    3. This morning running very buggy and erratic. After a few hours of messing with it I used the "factory reset" option where it wipes everything and gives you a fresh windows 10.

    4. It was resetting for a few hours then I received message "error resetting your computer" and the only button was "cancel" which I hit. It then turned off.

    5. I turned it on after a few minutes and it loads the HP logo splash screen, holds for a few seconds then go black and do it all over again. It just repeats this over and over again.


    1. I don't have recovery media as it's a new computer and I haven't had time to create it yet (it had nothing loaded on it).

    2. My other computer is Windows 7 and I have no plans to upgrade it as I use it for work and my VPN requires 7 or 8.1.

    3. I have been able to access the BIOS (F10) screen if needed.

    Anyone have any ideas how I can fix this short of returning it and getting a new one? I'm sure this is just some kind of software glitch and I hate to have to return it and deal with Best Buy on Christmas week. I've read there is downloadable media available from Microsoft to create a boot USB but I don't know where to find this and if this would even work nor do I know the steps to take to run it.

    Help please! Thank you.

      My ComputerSystem Spec

  2. dencal's Avatar
    Posts : 2,824
    W10 Pro + W10 Preview
       23 Dec 2015 #2

    You should be able to download a Windows 10 ISO from Microsoft using your Windows 7 computer.
    This would give you the option of either repairing your W10 computer or a complete clean installation.
      My ComputersSystem Spec

  3.    23 Dec 2015 #3

    dencal said: View Post
    You should be able to download a Windows 10 ISO from Microsoft using your Windows 7 computer.
    This would give you the option of either repairing your W10 computer or a complete clean installation.
    I will give it a shot I'm creating the USB drive now and will post on my success (hopefully) or failure (I hope not) when completed. Thanks for the prompt response!

      My ComputerSystem Spec


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