Lost my OS system when resetting to clean through windows 10

That's true it was running hot and slow, I guess I've never had one just go out like this before at that specific time.

NavyLCDR said:

But it looks like you had symptoms of a problem before using Windows reset:

I did not notice it had the product key on the back thanks, and yes I used a dvd, but I'll try again however, crosses fingers it does install.

lmaneke said:

Hmm. Does your laptop have the COA on the laptop with the product key? Your Windows 7 key should work with Windows 10, since you have already activated your laptop with Windows 10 already, it will reactivate itself once you reinstall.

Yes also test your hard drive after the install. I see you are having troubles burning. Make sure you are burning to a blank DVD and not a CD as a CD doesn't have enough space required to fit all of the setup files on it.

Hope you can get it reinstalled.

Yeah I guess so, I was just hoping it was a fixable mess up on my part, but not a hard drive failure

lmaneke said:

Hardware failures happen all the time. I've had systems that have ran great with no problems, then boom, something may go bad, such as the hard drive, memory, CPU, or even the Motherboard. I've had a few failures in my 10 years as a computer tech

If your hard drive is failing here's a video to help you swap it out...

HP Pavillion DV7 Hard Drive Removal Upgrade - YouTube

This lappy will hold 2 drives, nice to know...

Oh thank you very much for the video it looks simple enough for even me to do. I've not had a chance to try to make another DVD yet, but this is great to have in case that doesn't work. Great to know it holds 2 drives....Again thanks so much!

kingstonian said:

If your hard drive is failing here's a video to help you swap it out...

HP Pavillion DV7 Hard Drive Removal Upgrade - YouTube

This lappy will hold 2 drives, nice to know...

Your welcome, always good to know how things work, an ssd would really speed things up, just plug in and reload windows ... :)

I went and tried again with the DVD and no luck, so guess I'll be getting a drive and try that, ssd would be nice, I'll have to look :) thanks!

kingstonian said:

Your welcome, always good to know how things work, an ssd would really speed things up, just plug in and reload windows ... :)

Thanks everyone for the help, I tried it again, running the tests and all, says the memory and disk test both passed, but the diagnostic log says no data, so guessing a new drive is in order.

A hard drive is fairly easy to install. I would say try to get an ssd drive, but since it is really unknown it is cheaper to get a regular hard drive or better yet get a known good hard drive and try that.... then if it works... swap to a ssd drive