Windows 10: Frozen before desktop

  1.    16 Dec 2015 #1

    Frozen before desktop


    My 2 year old computer did a windows 10 update overnight and I woke up to a frozen computer. It is stuck right before the desktop. I cannot do anything. I've pressed the normal buttons one would press and Nada.
    Rebooted by way of the power button. Boots to the same screen before the desktop and freezes. I cannot get into startmenu to get to safe mode.
    Any suggestions? F8 and F11 are not working.
      My ComputerSystem Spec


  2. Posts : 3,085
    Windows 10 Pro 64 bit
       16 Dec 2015 #2

    Randommadness said: View Post
    My 2 year old computer did a windows 10 update overnight and I woke up to a frozen computer. It is stuck right before the desktop. I cannot do anything. I've pressed the normal buttons one would press and Nada.
    Rebooted by way of the power button. Boots to the same screen before the desktop and freezes. I cannot get into startmenu to get to safe mode.
    Any suggestions? F8 and F11 are not working.
    More info on this PC, Make and Model. Know if it has a UEFI BIOS ? Ever make a Windows 10 disc from downloaded ISO file ?
    Option # 1 https://www.tenforums.com/tutorials/9...-download.html
    You can only boot from a disc with a UEFI BIOS

    Advanced Startup Options https://www.tenforums.com/tutorials/2...dows-10-a.html

    You can first try a System restore point before the update was installed if you have one.

    Try Safe mode to see if you can enter it. https://www.tenforums.com/tutorials/2...dows-10-a.html
      My ComputerSystem Spec

  3.    16 Dec 2015 #3

    Asus cm1730 , unknown and lastly, no
    Thanks for responding
      My ComputerSystem Spec


  4. Posts : 3,085
    Windows 10 Pro 64 bit
       16 Dec 2015 #4

    Your Welcome. Looks to me this does have a UEFI BIOS. Are you able to download the ISO file from link and burn to a disc ?
    Suggest having this disc for future use. Pressing F8 on boot should bring you to the boot menu to be able to choose the optical (dvd drive) drive after the disc is inserted into this drive.
      My ComputerSystem Spec

  5.    16 Dec 2015 #5

    Yes, i can download and burn to a disk from a link!
      My ComputerSystem Spec


  6. Posts : 3,085
    Windows 10 Pro 64 bit
       16 Dec 2015 #6

    Randommadness said: View Post
    Yes, i can download and burn to a disk from a link!
    Link is in my first post to you. Follow tutorial, first see if you have a restore point before the issue. When booting from the disc, press F8 right after the ASUS logo and from the Boot Menu select UEFI and your optical drive(DVD Drive) whichever drive letter it is ,e.g...UEFI D: DVD, UEFI E: DVD........

    Usually ASUS Logo screen will state which to press to enter boot menu, manual said F8
      My ComputerSystem Spec

  7.    18 Dec 2015 #7

    All is good and working now! Thanks so much for your help!!
      My ComputerSystem Spec


  • Posts : 3,085
    Windows 10 Pro 64 bit
       18 Dec 2015 #8

    Randommadness said: View Post
    All is good and working now! Thanks so much for your help!!
    Your Welcome, what were you able to do to fix it ? System restore ?
      My ComputerSystem Spec


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