1. Joined : Dec 2015
    Posts : 6
    Windows 10
       12 Dec 2015 #1

    Folders missing after upgrade to 1511


    Hello,

    Windows 10 on my PC last night upgraded itself to 1511. This morning, I noticed that when I open File Explorer that under "My PC" the folders and files in "Documents" have all disappeared.

    However, the files are still there and I can retrieve individual files by searching for them by name. I can also open the entire folder structure by going a long way round, namely "C:\Windows\Users\{user name}\Documents rather than just looking under "My PC".

    Other folders under "My PC" (eg, Pictures, Music, etc) are unaffected and are still visible.

    As the Document folders were visible yesterday afternoon this problem must be associated with the upgrade to 1511. Has anyone else experienced this - and does anyone have a solution?

    Thanks, Roger
      My System SpecsSystem Spec


  2. Joined : Feb 2015
    Posts : 0
    Dual Boot 10 Pro v1607 10 Pro rs2 build 14971
       12 Dec 2015 #2

    Hi london2000, welcome to Ten Forums. Try opening file explorer and click the File tab, Click on change folder and Search options. You should have this.
    Click image for larger version. 

Name:	fe1Capture.PNG 
Views:	34 
Size:	19.9 KB 
ID:	53291

    For each tab (General, View, Serch) click on Restore Defaults, Apply and OK. See if that helps.
      My System SpecsSystem Spec


  3. Joined : Dec 2015
    Posts : 6
    Windows 10
       12 Dec 2015 #3

    Thanks, John, that was a good suggestion but unfortunately it's made no difference.
      My System SpecsSystem Spec


  4. Joined : Dec 2015
    Posts : 6
    Windows 10
       13 Dec 2015 #4

    As a workaround until a proper solution is found, I've pinned the long route (ie, C:\Windows\Users\{user name}\Documents) to "Quick Access" which gets me to where I want to be with one click of the mouse.
      My System SpecsSystem Spec


  5. Joined : Jan 2015
    UK, Midlands
    Posts : 6,590
    Win 10 Pro (1607)
       13 Dec 2015 #5

    Does rt clicking a folder, "Include in Library" help here?
    Sorry, a random thought as I've never had such a problem ... yet..
      My System SpecsSystem Spec


  6. Joined : Dec 2015
    Posts : 6
    Windows 10
       13 Dec 2015 #6

    Thanks for the suggestion but when I just tried it I got the message back saying it was already in the library.
      My System SpecsSystem Spec


  7. Joined : Jan 2015
    UK, Midlands
    Posts : 6,590
    Win 10 Pro (1607)
       13 Dec 2015 #7

    - or moving the folders out and back in?

    Other hints on the internet suggest a corrupted user profile.
      My System SpecsSystem Spec


  8. Joined : Dec 2015
    Posts : 6
    Windows 10
       13 Dec 2015 #8

    Thanks, but unfortunately, it doesn't allow me to do that.

    What I have noticed this afternoon is that the empty Documents folder under "My PC" is actually a OneDrive folder. All the other folders under "My PC" are C:\ drive folders.

    Do you know how a corrupted user profile might be fixed?

    Thanks
      My System SpecsSystem Spec


  9. Joined : Jan 2015
    UK, Midlands
    Posts : 6,590
    Win 10 Pro (1607)
       13 Dec 2015 #9

    Hi, essentially you need to create a new one.
    I suggest some research is needed.
    Fix corrupt profile in Windows 8
    gives an idea, but some things could be different in Win 10.
    How to fix a corrupt user profile in Windows - How-To - PC Advisor
    Fix: Corrupt User Profile in Windows 10

    These more recent articles suggest at first glance there's no change.

    A very quick search suggests there may be nothing in tenforums on this, but have a look.

    Clearly you can create a new user with the same rights and demonstrate to your own satisfaction the same symptom isn't present before doing anything more drastic.

    It rather depends also how complex your existing profile it is. If you can fairly simply create another user whose files, folders, startups are the same, then delete your current one, that's great. However you also need to consider the question of your login id, particularly if you use an MS live id.

    Ideally someone who's been through that would help...
      My System SpecsSystem Spec


  10. Joined : Dec 2015
    Posts : 6
    Windows 10
       13 Dec 2015 #10

    Thanks for this advice. I'll look into it but I'm concerned I could end up in a bigger mess. I'm always fully backed up so it might be easier for me simply to reset the PC and start again from scratch, trusting to luck that the 1511 upgrade works flawlessly next time.

    In the meanwhile the workaround I've implemented (attaching the full path length to "Quick Access") is preserving my sanity so there's no rush to do anything!

    I much appreciate you taking the time to provide advice.
      My System SpecsSystem Spec


 


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