New to 10 and loads of problems

robichris · 12 Dec 2015

Sorry. I'm new to the forum and not sure where to post. And found serching confusing.

I bought a new laptop a few weeks ago - Windows 10, 64 bit Home Premium.
I am no newbie to home computers and used them for over 30 years but am having many problems now.

1. Although 64 bit, all software (including browsers) I've downloaded have automatically installed 32 bit versions (even though I know there are 64 bit versions which I use on my other (Windows 7) laptop.

2. BBC iPlayer won't run on any of the browsers. (For various reasons, I have Firefox, Chrome and Maxthon installed - as well as Edge & IE of course.) When I try using iPlayer, the whole browser freezes (They all do.) requiring me to close the browser using Task Manager. I have checked I have Shockwave and Flash updates installed.

Not at all impressed and continue to use my Windows 7 laptop (which is a pain as I want one laptop for my personal use and the other for the charity I chair).

Would really appreciate help.

dalchina · 12 Dec 2015

Hi, welcome to tenforums.
As I understand it most browsers are 32 bits still. Waterfox (maintained by an individual) has a 64 bit version, but is huge.

As for Firefox, please see this:
Firefox close to having 64-bit browser for Windows

No 64 bit version for public release yet.

You can of course manually find what you want if it's there and download it. The choice of a 64 bit version won't necessarily be made automatically by Windows for you.

FWIW, iplayer is fine on mine - provided I don't have addons that block flash running automatically as a security measure, I've just noticed.

robichris · 12 Dec 2015

It's not just my browsers. Libre Office, AVG, ASC et - all software I download is 32 bit rather than the 64 bit versions I have on my Windows 7 laptop!

dalchina · 12 Dec 2015

Hi, taking Libre Office, did you just click the big green button, or select your download?
Operating Systems
LibreOffice 5.0 is available for the following operating systems/architectures:

dalchina · 12 Dec 2015

Can you confirm you can see video on other sites e.g. bbc news...?

robichris · 12 Dec 2015

Eventually getting there. Have managed to force 64 bit Libre Office on it.
And after multiple restarts have eventually managed to get iPlayer working too.

Thanks for help.
Still not a Windows 10 convert. Bring back XP!

dalchina · 12 Dec 2015

Yes, it feels uncomfortable at first and I found myself forced to make changes to the appearance immediately.
If you use it as a plain desktop, it's fine.

Install Classic Shell (free) and ignore Win 10's start menu, which doesn't render a traditional start menu usefully or accurately.
Hey, you can even put your own start button there with Classic Shell- I've got a Win 7 orb (and a lot of Win 7 icons); you might prefer XP's start button :)