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  1.    09 Dec 2015 #11
    Join Date : Jun 2015
    Posts : 1,929
    Windows 3.1 to Windows 10

    Dism is reporting it can not determine your OS version..

    Error DISM OS Provider: PID=2268 TID=6684 Failed trying to determine the OS Version. HRESULT=0x80070714

    the program is finding the install.wim, mounting the install.wim, Dism fails with error restoring health, unmounts install.wim..
    so the program is doing what it was designed to do..

    Dism can not run the required repair on your OS... So you surely have OS issues.. I would now suggest a clean install...

    and in a prior dsim.log - the DVDPlayer App is the issue

    Code:
    2015-11-12 16:55:52, Error                 DISM   DISM Appx Provider: PID=5672 TID=6304 Failed to open 'C:\Program Files\WindowsApps\Microsoft.WindowsDVDPlayer_2019.6.11761.0_neutral_~_8wekyb3d8bbwe\AppxMetadata\AppxBundleManifest.xml'. - CPackageAdapter::CreateForRemove(hr:0x80070003)
    2015-11-12 16:55:52, Warning               DISM   DISM Appx Provider: PID=5672 TID=6304 (hr:0x80070003) Failed to remove lower package version Microsoft.WindowsDVDPlayer_2019.6.11761.0_neutral_~_8wekyb3d8bbwe - CDismRequest::CheckForExistingMainPackageAndRemove
    2015-11-12 16:55:52, Error                 DISM   DISM Appx Provider: PID=5672 TID=6304 Failed to remove existing package version for 'Microsoft.WindowsDVDPlayer_2019.6.13291.0_neutral_~_8wekyb3d8bbwe'. - CDismRequest::AddPackage(hr:0x80070003)
    2015-11-12 16:55:52, Error                 DISM   DISM Appx Provider: PID=5672 TID=6304 Failed to add main bundle package for provisioning. - CDismRequest::CreateFromPackageSource(hr:0x80070003)
    2015-11-12 16:55:52, Error                 DISM   DISM Appx Provider: PID=5672 TID=6304 Failed to initialize package adapter. - CPackageAdapter::CreateFromPath(hr:0x80070003)
    2015-11-12 16:55:52, Error                 DISM   DISM Appx Provider: PID=5672 TID=6304 Failed to create adapter for 'C:\WINDOWS\TEMP\InstallDVDAppxPackage\50ea4d02e68f4217869d054e06374b74.appxbundle'. - CDismRequest::AddMainAppxPackage(hr:0x80070003)
    2015-11-12 16:55:52, Error                 DISM   DISM Appx Provider: PID=5672 TID=6304 Failed to add package 'C:\WINDOWS\TEMP\InstallDVDAppxPackage\50ea4d02e68f4217869d054e06374b74.appxbundle' to adapter set for processing. - CAppxManager::AddAllUserAppxPackage(hr:0x80070003)
      My ComputerSystem Spec
  2.    09 Dec 2015 #12
    Join Date : Dec 2015
    Posts : 8
    win 10
    Thread Starter

    Any chance that at the very least you think I can get away with a "reset" rather than a clean install?
      My ComputerSystem Spec
  3.    09 Dec 2015 #13
    Join Date : Jun 2015
    Posts : 1,929
    Windows 3.1 to Windows 10

    A Reset applied under windows 10 is like doing a clean install

    edit
    I just booted into windows 10 - you can RESET and keep your files and program..

    So worth a try.. Since everything else has failed...

    Fingers crossed..
      My ComputerSystem Spec
  4.    09 Dec 2015 #14
    Join Date : Dec 2015
    Posts : 8
    win 10
    Thread Starter

    Sorry if it seems to be a redundant question

    searching refresh in the windows search brings me to the update & security -> recovery page

    In this page I have: Reset this PC, Go back to Windows 7, Advanced Startup

    Reset gives me the option to remove everything, OR keep my personal files but reset all apps and settings

    Do you think I can get away with keep my personal files, or is it best for me to do the full reset?
      My ComputerSystem Spec
  5.    09 Dec 2015 #15
    Join Date : Jun 2015
    Posts : 1,929
    Windows 3.1 to Windows 10

    I edited my post above..
      My ComputerSystem Spec
  6.    09 Dec 2015 #16
    Join Date : Dec 2015
    Posts : 8
    win 10
    Thread Starter

    LOL my luck is almost laughable...

    I go to wipe reinstall...it tell me I'm about to lose all 3rd party programs...

    And it comes up telling me there was a problem resetting my PC....The built-in nuke-it-from-orbit option failed of all things...

    Going to go try it the hard way now...
      My ComputerSystem Spec

 
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