1.    09 Dec 2015 #1
    Join Date : Dec 2015
    New Zealand
    Posts : 6
    Windows 10 Home

    Help me diagnose why DWM.exe crashes at least once per day!


    This is the message from Control Panel\System and Security\Security and Maintenance\Problem Details

    Source
    Desktop Window Manager

    Summary
    Stopped working

    Date
    ‎Wed ‎09/‎12/‎2015 1:30 PM

    Status
    Report sent

    Description
    Faulting Application Path: C:\Windows\System32\dwm.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: dwm.exe
    Application Version: 10.0.10586.0
    Application Timestamp: 5632d756
    Fault Module Name: combase.dll
    Fault Module Version: 10.0.10586.0
    Fault Module Timestamp: 5632d3ca
    Exception Code: c0000005
    Exception Offset: 0000000000067e5c
    OS Version: 10.0.10586.2.0.0.768.101
    Locale ID: 5129
    Additional Information 1: 4a22
    Additional Information 2: 4a223f60382fa2d34e6a47e2139f1f17
    Additional Information 3: ab88
    Additional Information 4: ab888da10f9f005aa150bcd5f2273de0

    Extra information about the problem
    Bucket ID: c2a9595f678be5a757c5ebddefac08b7 (120348642845)




    Here is what I've tried so far:

    SFC /SCANNOW (No problems found)
    Reinstalled Nvidia GPU Drivers
    Virus Scan (Windows Defender)
    Malware Scan (Malwarebytes)

    If anyone can suggest a potential solution I would be very grateful!

    Thanks.
      My ComputerSystem Spec
  2.    09 Dec 2015 #2
    Join Date : Dec 2015
    Posts : 2
    Windows 10

    Quote Originally Posted by IGot99Crashes View Post
    This is the message from Control Panel\System and Security\Security and Maintenance\Problem Details

    Source
    Desktop Window Manager

    Summary
    Stopped working

    Date
    ‎Wed ‎09/‎12/‎2015 1:30 PM

    Status
    Report sent

    Description
    Faulting Application Path: C:\Windows\System32\dwm.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: dwm.exe
    Application Version: 10.0.10586.0
    Application Timestamp: 5632d756
    Fault Module Name: combase.dll
    Fault Module Version: 10.0.10586.0
    Fault Module Timestamp: 5632d3ca
    Exception Code: c0000005
    Exception Offset: 0000000000067e5c
    OS Version: 10.0.10586.2.0.0.768.101
    Locale ID: 5129
    Additional Information 1: 4a22
    Additional Information 2: 4a223f60382fa2d34e6a47e2139f1f17
    Additional Information 3: ab88
    Additional Information 4: ab888da10f9f005aa150bcd5f2273de0

    Extra information about the problem
    Bucket ID: c2a9595f678be5a757c5ebddefac08b7 (120348642845)




    Here is what I've tried so far:

    SFC /SCANNOW (No problems found)
    Reinstalled Nvidia GPU Drivers
    Virus Scan (Windows Defender)
    Malware Scan (Malwarebytes)

    If anyone can suggest a potential solution I would be very grateful!

    Thanks.
    Hi I've had the same issue, I got in touch with the help desk at Microsoft, after tons of tests they decided to tell me to refresh my machine, which I did!

    I've just had the same issue today again it seems to be back. Exactly where yours is. Personally I think it's a bug in the latest Nvidia Drivers and something between them an Microsoft.

    Keep me posted how you get on.

    But I have tried all the same stuff as you and even tested memory etc.. with no issues detected. It's not a virus or hardware failure, there's something more going on, and I feel it's an issue with win 10 and Nvidia.
      My ComputerSystem Spec
  3.    09 Dec 2015 #3
    Join Date : Dec 2015
    Posts : 2
    Windows 10

    Quote Originally Posted by Fearfulcoder View Post
    Hi I've had the same issue, I got in touch with the help desk at Microsoft, after tons of tests they decided to tell me to refresh my machine, which I did!

    I've just had the same issue today again it seems to be back. Exactly where yours is. Personally I think it's a bug in the latest Nvidia Drivers and something between them an Microsoft.

    Keep me posted how you get on.

    But I have tried all the same stuff as you and even tested memory etc.. with no issues detected. It's not a virus or hardware failure, there's something more going on, and I feel it's an issue with win 10 and Nvidia.
    This might be the issue ok I know it's an windows 8 error but could be related?

    Solved dwm.exe stopped working.
      My ComputerSystem Spec
  4.    10 Dec 2015 #4
    Join Date : Dec 2015
    New Zealand
    Posts : 6
    Windows 10 Home
    Thread Starter

    Thanks for the response Fearfulcoder, that wasn't relevant to my situation (I don't have a plugin called Chrome Pepper Flash, just regular flash).

    Here is another thing I've tried:
    I investigated Event Viewer and found there were a few events that occurred before DWM.exe crashed.

    A Series of notifications regarding windows update trying to download and install device drivers. The source was DeviceSetupManager.

    Here is how to disable that feature:

    Press: Start
    Type: Change device installation settings
    Choose: No

    And so far today DWM.exe hasn't crashed.

    Your mileage may vary of course.

    Will report back if the error occurs again and if there is other things I've tried.

    EDIT: Unfortunately, this didn't work... its back!
    Last edited by IGot99Crashes; 12 Dec 2015 at 16:27.
      My ComputerSystem Spec
  5.    16 Dec 2015 #5
    Join Date : Dec 2015
    Posts : 5
    Windows 10 Pro

    Do you have an xbox 360 controller or wireless dongle plugged in? I was having the same error and had been trying to solve it for the past few weeks. For me it looks like the issue was related to the driver for my xbox controller. When I disabled the driver through my device manager I stopped getting the error.
      My ComputerSystem Spec
  6.    14 Jan 2016 #6
    Join Date : Dec 2015
    New Zealand
    Posts : 6
    Windows 10 Home
    Thread Starter

    Quote Originally Posted by sopey15 View Post
    Do you have an xbox 360 controller or wireless dongle plugged in? I was having the same error and had been trying to solve it for the past few weeks. For me it looks like the issue was related to the driver for my xbox controller. When I disabled the driver through my device manager I stopped getting the error.
    I do have an x-box controller and it is usually plugged in - but I need to use it! I'm hoping for another option...
      My ComputerSystem Spec
  7.    14 Jan 2016 #7
    Join Date : Dec 2015
    Posts : 5
    Windows 10 Pro

    I understand, I use mine every day and leave it plugged in too. If it is a driver issue with the controller though, I don't think there is anything anyone can do except for Microsoft updating/fixing the drivers. For me it's kind of a "non-issue", I still see the error with my controller plugged in but at least now I know what it is and it doesn't cause any problems for me.
      My ComputerSystem Spec

 


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