Page 1 of 3 123 LastLast
  1.    07 Dec 2015 #1
    Join Date : Aug 2015
    Posts : 48
    Windows 10no

    PC randomly shuts down.


    Hi,

    I have a dell xps 8300 running windows 10 pro v1511 which was clean installed a few weeks ago.

    Sometimes when I cold boot my computer the computer shuts down unexpectedly on the windows 10 splash screen. I have unplugged everything from my PSU apart from my windows hard drive and graphics card and still get the random shutdowns. I've also removed and cleaned the heatsink/fan and CPU and applied new thermal paste but problem is still there.

    I'm not getting any BSOD's or memory dumps if it helps

    Anyone have any ideas?

    Thanks
    Kamal
      My ComputerSystem Spec
  2.    08 Dec 2015 #2
    Join Date : Aug 2015
    Posts : 413
    10 pro 64 clean install

    What kind of Power Supply are you using? Watts
      My ComputerSystem Spec
  3.    08 Dec 2015 #3
    Join Date : Aug 2015
    Posts : 48
    Windows 10no
    Thread Starter

    Quote Originally Posted by sn00ker View Post
    What kind of Power Supply are you using? Watts
    I'm using the standard dell 460watt PSU that came with the system

    I have 2 hard drives, 1 Bluray drive, 1 DVD drive and a AMD Radeon 7870 graphics card plugged in.
      My ComputerSystem Spec
  4.    08 Dec 2015 #4
    Join Date : Aug 2015
    Posts : 413
    10 pro 64 clean install

    Did you added the graphics card to it, yes?
      My ComputerSystem Spec
  5.    08 Dec 2015 #5
    Join Date : Aug 2015
    Posts : 48
    Windows 10no
    Thread Starter

    Quote Originally Posted by sn00ker View Post
    Did you added the graphics card to it, yes?
    Yes I did about 8 months ago.
      My ComputerSystem Spec
  6.    08 Dec 2015 #6
    Join Date : Aug 2015
    Posts : 413
    10 pro 64 clean install

    That could be where the problem is. It just might be the graphic card is using more power than what your supply can provide. Have you try not using the card and just use the internal?
      My ComputerSystem Spec
  7.    08 Dec 2015 #7
    Join Date : Aug 2015
    Posts : 48
    Windows 10no
    Thread Starter

    My PC doesn't have on board graphics. I originally had a amd radeon 5450 in there before it died.
      My ComputerSystem Spec
  8.    08 Dec 2015 #8
    Join Date : Jun 2015
    N.Y.
    Posts : 3,056
    Windows 10 Pro 64 bit

    If you had this Radeon card for 8 months and this just started happening then probably not due to wattage demand, although always seems hard to find out the requirements of wattage and what is also important with Graphics cards Amperage for AMD cards. I roughly see 450-500W PSU with close to maybe 40amps on 12v rail.

    Since it happens at the very beginning does not seem like overheating going on. RAM can be another cause ,but will sometimes shutdown and restart over and over. What else was added or changed in this system ? With PSU never get exact wattage needed always go a bit more then needed. Hard drive and optical drives not going to use a lot, but then matters how many pieces of hardware you have.
      My ComputerSystem Spec
  9.    08 Dec 2015 #9
    Join Date : Aug 2015
    Posts : 413
    10 pro 64 clean install

    It has a VGA port, yes? I don't think 460 power supply is enough. But to be sure I would try using just the VGA port, remove the Graphic card and don't go nuts with playing games. The whole point is to see if you're still having issues and if you don't then you can zero in on the power supply / graphic card
      My ComputerSystem Spec
  10.    08 Dec 2015 #10
    Join Date : Aug 2015
    Posts : 48
    Windows 10no
    Thread Starter

    Quote Originally Posted by jds63 View Post
    If you had this Radeon card for 8 months and this just started happening then probably not due to wattage demand, although always seems hard to find out the requirements of wattage and what is also important with Graphics cards Amperage for AMD cards. I roughly see 450-500W PSU with close to maybe 40amps on 12v rail.

    Since it happens at the very beginning does not seem like overheating going on. RAM can be another cause ,but will sometimes shutdown and restart over and over. What else was added or changed in this system ? With PSU never get exact wattage needed always go a bit more then needed. Hard drive and optical drives not going to use a lot, but then matters how many pieces of hardware you have.
    The only other thing I changed was upgrading to Windows 10 from 8.1
      My ComputerSystem Spec

 
Page 1 of 3 123 LastLast


Similar Threads
Thread Forum
Solved Computer shuts down when idle?
have made sure that all the settings i can find in power options for shutting the PC down when idle are either set to never or disabled but must have missed something somewhere? after 20 minutes or so the PC shuts itself off..... any ideas? I...
General Support
Monitor & HDD Shuts down Randomly, CPU Fan & Power LED Still On
Hi, Since the Past few days Having weird problem.Monitor & HDD Shuts down Randomly, CPU Fan & Power LED Still On.after that I have to Restart and everything runs fine for a while and then it shuts down again.My Sysytem is on a Borrowed smps...
Performance & Maintenance
Menu shuts down
At the far bottom left corner of the desktop is the Windows 10 logo. When clicked by mouse, a menu screen and a search bar opens On my computer the menu most often opens and immediately closes. There is not enough time to allow me to access...
General Support
Solved PC only shuts down on a second try
Hello, I posted here yesterday asking for help on a similar problem yesterday: GPU keeps working (fans spinning) for a few seconds after shutdown - Windows 10 Forums Basically, what happens now is as follows: When I press shutdown from start...
Performance & Maintenance
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 07:44.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums