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  1.    07 Dec 2015 #1
    Join Date : Sep 2015
    Posts : 56
    Windows 10

    explorer.exe and sihost.exe crashes at startup (happens randomly)


    Ever since the brownout occured in the afternoon, now I get the explorer.exe and sihost.exe crashes at startup, plus it happens randomly.

    First step I did was using the sfc /scannow and it didn't find anything wrong. Does anyone have the same problem or is it something that is ciritically wrong such as hardware. Thanks!
      My ComputerSystem Spec
  2.    07 Dec 2015 #2
    Join Date : Jun 2015
    N.Y.
    Posts : 3,047
    Windows 10 Pro 64 bit

    Between both of those .exe files Explorer.exe and sihost.exe which is a shell infrastructure host, it sounds like possibly a shell extension is causing these crashes. Found in windows context menu. Can you look under Event Viewer, Custom Views then Administrator Events and see if you find these errors should be marked in red try posting them here.

    Try CCleaner free and use it's context menu tool to disable third party shell extensions can be causing this to happen.
    Also use Process explorer https://technet.microsoft.com/en-us/...sexplorer.aspx
      My ComputerSystem Spec
  3.    08 Dec 2015 #3
    Join Date : Sep 2015
    Posts : 56
    Windows 10
    Thread Starter

    Here are like 4 errors during the crash in event viewer:

    12/7/2015 6:14:22 PM
    Code:
    - System
    - Provider
    [ Name] Application Error
    - EventID 1000
    [ Qualifiers] 0
    Level 2
    Task 100
    Keywords 0x80000000000000
    - TimeCreated
    [ SystemTime] 2015-12-07T23:14:22.440630800Z
    EventRecordID 3130
    Channel Application
    Computer Default
    Security
    - EventData
    sihost.exe
    10.0.10586.0
    5632d7f9
    ntdll.dll
    10.0.10586.0
    5632d193
    c0000409
    0000000000095067
    cac
    01d1314501cc8142
    C:\WINDOWS\system32\sihost.exe
    C:\WINDOWS\SYSTEM32\ntdll.dll
    38e71224-9ff0-4c1d-884b-a6bf482ad58c
    12/7/2015 6:14:22 PM
    Code:
    - System
    - Provider
    [ Name] Application Error
    - EventID 1000
    [ Qualifiers] 0
    Level 2
    Task 100
    Keywords 0x80000000000000
    - TimeCreated
    [ SystemTime] 2015-12-07T23:14:22.971904100Z
    EventRecordID 3132
    Channel Application
    Computer Default
    Security
    - EventData
    Explorer.EXE
    10.0.10586.0
    5632d4c0
    twinui.appcore.dll
    10.0.10586.11
    56457778
    80270233
    0000000000166be4
    e58
    01d1314501d931ed
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\twinui.appcore.dll
    0a45341c-6680-4215-83df-1785afc73776
    12/7/2015 6:14:24 PM
    Code:
    - System
    - Provider
    [ Name] Microsoft-Windows-Immersive-Shell
    [ Guid] {315A8872-923E-4EA2-9889-33CD4754BF64}
    EventID 5973
    Version 0
    Level 2
    Task 5973
    Opcode 0
    Keywords 0x2000000000000000
    - TimeCreated
    [ SystemTime] 2015-12-07T23:14:24.996772600Z
    EventRecordID 3134
    Correlation
    - Execution
    [ ProcessID] 3512
    [ ThreadID] 4132
    Channel Application
    Computer Default
    - Security
    [ UserID] S-1-5-21-30284798-2221367557-348643218-1001
    - EventData
    AppId Microsoft.XboxApp_8wekyb3d8bbwe!Microsoft.XboxApp
    ErrorCode -2144927148
    Here are some errors that happen during the brownout:

    12/5/2015 3:09:30PM The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Code:
    - System
    - Provider
    [ Name] Microsoft-Windows-Kernel-Power
    [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
    EventID 41
    Version 3
    Level 1
    Task 63
    Opcode 0
    Keywords 0x8000400000000002
    - TimeCreated
    [ SystemTime] 2015-12-05T20:09:30.258330700Z
    EventRecordID 3830
    Correlation
    - Execution
    [ ProcessID] 4
    [ ThreadID] 8
    Channel System
    Computer Default
    - Security
    [ UserID] S-1-5-18
    - EventData
    BugcheckCode 0
    BugcheckParameter1 0x0
    BugcheckParameter2 0x0
    BugcheckParameter3 0x0
    BugcheckParameter4 0x0
    SleepInProgress 0
    PowerButtonTimestamp 0
    BootAppStatus 0
    12/5/2015 3:09:32 The previous system shutdown at 2:51:15 PM on ‎12/‎5/‎2015 was unexpected.

    Code:
    - System
    - Provider
    [ Name] EventLog
    - EventID 6008
    [ Qualifiers] 32768
    Level 2
    Task 0
    Keywords 0x80000000000000
    - TimeCreated
    [ SystemTime] 2015-12-05T20:09:32.713430200Z
    EventRecordID 3819
    Channel System
    Computer Default
    Security
    - EventData
    2:51:15 PM
    ‎12/‎5/‎2015
    74404
    DF070C00060005000E0033000F001E03DF070C0006000500130033000F001E03600900003C000000010000006009000001000000B00400000100000000000000

    Binary data: In Words 0000: 000C07DF 00050006 0033000E 031E000F 0010: 000C07DF 00050006 00330013 031E000F 0020: 00000960 0000003C 00000001 00000960 0030: 00000001 000004B0 00000001 00000000 In Bytes 0000: DF 07 0C 00 06 00 05 00 ....... 0008: 0E 00 33 00 0F 00 1E 03 ..3..... 0010: DF 07 0C 00 06 00 05 00 ....... 0018: 13 00 33 00 0F 00 1E 03 ..3..... 0020: 60 09 00 00 3C 00 00 00 `...<... 0028: 01 00 00 00 60 09 00 00 ....`... 0030: 01 00 00 00 B0 04 00 00 ....... 0038: 01 00 00 00 00 00 00 00 ........
    12/5/2015 3:09:32PM Audit events have been dropped by the transport. 0
    Code:
    - System
    - Provider
    [ Name] Microsoft-Windows-Eventlog
    [ Guid] {fc65ddd8-d6ef-4962-83d5-6e5cfe9ce148}
    EventID 1101
    Version 0
    Level 2
    Task 101
    Opcode 0
    Keywords 0x4020000000000000
    - TimeCreated
    [ SystemTime] 2015-12-05T20:09:32.775932500Z
    EventRecordID 6057
    Correlation
    - Execution
    [ ProcessID] 1184
    [ ThreadID] 1552
    Channel Security
    Computer Default
    Security
    - UserData
    - AuditEventsDropped
    Reason 0
    Code:
    - System
    - Provider
    [ Name] Application Error
    - EventID 1000
    [ Qualifiers] 0
    Level 2
    Task 100
    Keywords 0x80000000000000
    - TimeCreated
    [ SystemTime] 2015-12-05T20:09:34.057235900Z
    EventRecordID 2719
    Channel Application
    Computer Default
    Security
    - EventData
    sihost.exe
    10.0.10586.0
    5632d7f9
    ntdll.dll
    10.0.10586.0
    5632d193
    c0000409
    0000000000095067
    d3c
    01d12f98dbc365ef
    C:\WINDOWS\system32\sihost.exe
    C:\WINDOWS\SYSTEM32\ntdll.dll
    80b9c73d-38e4-4e1d-b4f5-5c943f00dd96
    Code:
    - System
    - Provider
    [ Name] Microsoft-Windows-Immersive-Shell
    [ Guid] {315A8872-923E-4EA2-9889-33CD4754BF64}
    EventID 5973
    Version 0
    Level 2
    Task 5973
    Opcode 0
    Keywords 0x2000000000000000
    - TimeCreated
    [ SystemTime] 2015-12-05T20:10:34.715498500Z
    EventRecordID 2727
    Correlation
    - Execution
    [ ProcessID] 4008
    [ ThreadID] 4028
    Channel Application
    Computer Default
    - Security
    [ UserID] S-1-5-21-30284798-2221367557-348643218-1001
    - EventData
    AppId Microsoft.XboxApp_8wekyb3d8bbwe!Microsoft.XboxApp
    ErrorCode -2144927148
    As for CCleaner, I disabled the following shell extensions, ClassicShell and PotPlayer. Plus, I honestly don't think it'll cause that crash...but who knows. Anyway, I'm using Process Explorer right now, what do you want me to look for?

    Btw, when the crash happens, the file explorer opens immediately at startup. O.O
      My ComputerSystem Spec
  4.    08 Dec 2015 #4
    Join Date : Jun 2015
    N.Y.
    Posts : 3,047
    Windows 10 Pro 64 bit

    When copy errors from the Event Viewer to get all the information can either right click the error in middle and select Copy to text then paste it to notepad or highlight it and under Actions on the right select Copy and you get the same result, as this give more info, but i have some of general idea of file.Ntdll.dll can be part of display driver found in C:\Windows\system32 folder and othe is part of OS Twinui,appcore.dll.

    Never easy to determine this cause, now i would try going into safe mode and if it does not happen there then it is a third party application or file doing this. Can also be file corruption and a misconfigured system .Most of the time as said some third party app or shell extensions is causing it.

    Try safe mode first then we will go from there. https://www.tenforums.com/tutorials/2...dows-10-a.html
      My ComputerSystem Spec
  5.    08 Dec 2015 #5
    Join Date : Sep 2015
    Posts : 56
    Windows 10
    Thread Starter

    Quote Originally Posted by jds63 View Post
    When copy errors from the Event Viewer to get all the information can either right click the error in middle and select Copy to text then paste it to notepad or highlight it and under Actions on the right select Copy and you get the same result, as this give more info, but i have some of general idea of file.Ntdll.dll can be part of display driver found in C:\Windows\system32 folder and othe is part of OS Twinui,appcore.dll.

    Never easy to determine this cause, now i would try going into safe mode and if it does not happen there then it is a third party application or file doing this. Can also be file corruption and a misconfigured system .Most of the time as said some third party app or shell extensions is causing it.

    Try safe mode first then we will go from there. https://www.tenforums.com/tutorials/2...dows-10-a.html
    Okay! I copy/pasted the information at the middle so let's try this again:

    Code:
    Faulting application name: Explorer.EXE, version: 10.0.10586.0, time stamp: 0x5632d4c0Faulting module name: twinui.appcore.dll, version: 10.0.10586.11, time stamp: 0x56457778
    Exception code: 0x80270233
    Fault offset: 0x0000000000166be4
    Faulting process id: 0xe58
    Faulting application start time: 0x01d1314501d931ed
    Faulting application path: C:\WINDOWS\Explorer.EXE
    Faulting module path: C:\WINDOWS\System32\twinui.appcore.dll
    Report Id: 0a45341c-6680-4215-83df-1785afc73776
    Faulting package full name: 
    Faulting package-relative application ID:
    Code:
    Faulting application name: sihost.exe, version: 10.0.10586.0, time stamp: 0x5632d7f9Faulting module name: ntdll.dll, version: 10.0.10586.0, time stamp: 0x5632d193
    Exception code: 0xc0000409
    Fault offset: 0x0000000000095067
    Faulting process id: 0xcac
    Faulting application start time: 0x01d1314501cc8142
    Faulting application path: C:\WINDOWS\system32\sihost.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: 38e71224-9ff0-4c1d-884b-a6bf482ad58c
    Faulting package full name: 
    Faulting package-relative application ID:
    Here's the same error during the brownout:

    Code:
    Faulting application name: sihost.exe, version: 10.0.10586.0, time stamp: 0x5632d7f9Faulting module name: ntdll.dll, version: 10.0.10586.0, time stamp: 0x5632d193
    Exception code: 0xc0000409
    Fault offset: 0x0000000000095067
    Faulting process id: 0xd3c
    Faulting application start time: 0x01d12f98dbc365ef
    Faulting application path: C:\WINDOWS\system32\sihost.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: 80b9c73d-38e4-4e1d-b4f5-5c943f00dd96
    Faulting package full name: 
    Faulting package-relative application ID:
    I'll try logging in to safemode. Last time it crashed when I booted it on cold boot, but this time the crash didn't happen today. O.o

    I'd logged to safe mode, but no sihost.exe or explorer.exe crash. Is there anything else I can do?
      My ComputerSystem Spec
  6.    08 Dec 2015 #6
    Join Date : Jun 2015
    N.Y.
    Posts : 3,047
    Windows 10 Pro 64 bit

    You did Disable 2 shell extensions. When explorer crashes screen does go to a solid color then explorer comes back, correct ?
    Definitely try safe mode let me know first what happens, since intermittent may have to wait on it. Unexpected shutdowns like brownouts can over many times done cause damage to sectors of a hard drive and possibly corrupt files, but not once for hard drive.
      My ComputerSystem Spec
  7.    08 Dec 2015 #7
    Join Date : Sep 2015
    Posts : 56
    Windows 10
    Thread Starter

    Quote Originally Posted by jds63 View Post
    You did Disable 2 shell extensions. When explorer crashes screen does go to a solid color then explorer comes back, correct ?
    Definitely try safe mode let me know first what happens, since intermittent may have to wait on it. Unexpected shutdowns like brownouts can over many times done cause damage to sectors of a hard drive and possibly corrupt files, but not once for hard drive.
    I did disable all the extensions on ccleaner. Last time explorer crash, I don't think it turns into a solid color, like it starts up normally with the exception of the files explorer opens immediately without clicking on it.

    edit: Okay, I booted to safe mode and it seems to startup normally. No crashes or anything.
      My ComputerSystem Spec
  8.    08 Dec 2015 #8
    Join Date : Jun 2015
    N.Y.
    Posts : 3,047
    Windows 10 Pro 64 bit

    O.k. bit confused, talking about file explorer opening during the crash, this is where your folders and drives are ? Usually when explorer.exe crashes screen goes blank and only thing that shows is your personalized color on the screen and a blank taskbar.
      My ComputerSystem Spec
  9.    08 Dec 2015 #9
    Join Date : Sep 2015
    Posts : 56
    Windows 10
    Thread Starter

    Quote Originally Posted by jds63 View Post
    O.k. bit confused, talking about file explorer opening during the crash, this is where your folders and drives are ? Usually when explorer.exe crashes screen goes blank and only thing that shows is your personalized color on the screen and a blank taskbar.
    Yes. It shows the folders and frequent folders and stuff. I dont remember about blank taskbar and blank screen.
      My ComputerSystem Spec
  10.    08 Dec 2015 #10
    Join Date : Jun 2015
    N.Y.
    Posts : 3,047
    Windows 10 Pro 64 bit

    Quote Originally Posted by RyougaLolakie View Post
    Yes. It shows the folders and frequent folders and stuff. I dont remember about blank taskbar and blank screen.
    So basically when this happens does a warning box come on the screen saying explorer.exe has stopped working ?
      My ComputerSystem Spec

 
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