Unable to shut down.

  1.    05 Dec 2015 #1

    Unable to shut down.

    My laptop pc with Windows 10 Pro has decided that when given the order to shut down it will do so, but then after 5 seconds or perhaps up to 15 minutes later it will reboot. Something is telling it to restart. What???

    I have already done this to try to stop it:
    In the elevated command prompt, copy and paste the command below, and press Enter.

    powercfg -h off
      My ComputerSystem Spec

  2.    06 Dec 2015 #2

    "The order to shut down" - how are you giving it? By using "Power -> Shut Down" command in Start Menu? Or by pressing the power button on laptop?
      My ComputerSystem Spec

  3.    06 Dec 2015 #3

    I use Power - Shut down in the start menu.

    When I press the power button it also restarts - UNLESS I press the power button AFTER the false shutdown.

    When I close the lid it also restarts - UNLESS I press the power button AFTER the false shutdown.
    Problem seems to have been solved by uninstalling a Windows update of Nov. 19.2015
    Last edited by oldtraveler; 06 Dec 2015 at 13:29. Reason: Probably solved
      My ComputerSystem Spec


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