Have I upgraded to wrong version of 10?

stranger7007 · 04 Dec 2015

I'm not too happy with 10 and wanted to roll back to 8.1 but when I tried everything worked perfectly till the last moment when I was left with a black screen. I gave windows Tech permission to access my PC and they tried it - same result.
I was called back and told to call then again and ask for a repair which would make it right.
However when I did the person I spoke to today (Online Chat) had never heard of a repair and said I couldn't roll back as my online upgrade was version 1551 and I would have needed version 10204 to roll back.
I can't find either of these versions with google search.
Anyone able to tell me what's going on?
Thanks

fdegrove · 04 Dec 2015

Hi,

The most current version is 1511 (OS Build 10586.17). The previous version is 10240.

Cheers,

Samsung User · 04 Dec 2015

stranger7007 said:

I'm not too happy with 10 and wanted to roll back to 8.1 but when I tried everything worked perfectly till the last moment when I was left with a black screen. I gave windows Tech permission to access my PC and they tried it - same result.
I was called back and told to call then again and ask for a repair which would make it right.
However when I did the person I spoke to today (Online Chat) had never heard of a repair and said I couldn't roll back as my online upgrade was version 1551 and I would have needed version 10204 to roll back.
I can't find either of these versions with google search.
Anyone able to tell me what's going on?
Thanks

Seems like he does not know what he is talking about wonder where he had it written down, either that or he needs glasses.
The version you want is the one posted by fdegrove

strollin · 04 Dec 2015

I'm guessing the 1551 that the OP posted was a typo and the MS Tech told him the correct version of 1511.

@OP - Did you backup your system prior to doing the upgrade? For some, the rollback feature doesn't work, I can't explain why. You may need to restore Win 8.1 from a backup or re-install the OS from install disk or do a factory restore.

Is the computer currently operational or not?

Cliff · 04 Dec 2015

Here's my take on this. At this point, I don't know if the OP simply mis-typed the numbers or if the person he was
chatting with made the mistake. That is however a moot point.
My understanding is that the November Fall Update would not install over 10240 until 30 days had passed from when you originallyupdated from Win 7 or 8 . The reason for this was to allow one to roll-back to your original OS.
Once you had updated to the fall update (Ver. 1511 Build 10586), you could no longer roll-back to Win 7/8.
At this stage , the only way back is to use a recovery partition if one exists, restore a back-up if you made one, using media providedwith the machine, or by down-loading 8.1 from MS site and re-installing.
Now this is assuming that the OP actually does wish to return to 8.1 as he stated.
Cliff

stranger7007 · 05 Dec 2015

Cliff said:

Here's my take on this. At this point, I don't know if the OP simply mis-typed the numbers or if the person he was
chatting with made the mistake. That is however a moot point.
My understanding is that the November Fall Update would not install over 10240 until 30 days had passed from when you originallyupdated from Win 7 or 8 . The reason for this was to allow one to roll-back to your original OS.
Once you had updated to the fall update (Ver. 1511 Build 10586), you could no longer roll-back to Win 7/8.
At this stage , the only way back is to use a recovery partition if one exists, restore a back-up if you made one, using media providedwith the machine, or by down-loading 8.1 from MS site and re-installing.
Now this is assuming that the OP actually does wish to return to 8.1 as he stated.
Cliff

Thank you all for your input. Seems I have to accept that Microsofts' promise that I could roll back was false.
Actually I was finding that recent updates have improved 10 and I was starting to think I would like to keep it anyway when, working on it the mornng, I suddenly found that clicking on the windows button didn't bring up what it used to. Instead of settings etc I just got a page with 5 large icons ( or should that be Apps?) for mail etc.
So that's decided me to get an expert in to save my files and reload 8.1 - hopefully.