Windows 10: "Your PC ran into a problem and needs to restart"

  1.    02 Dec 2015 #1

    "Your PC ran into a problem and needs to restart"


    This is an intermittent problem, and never occurred with Windows 7. When I receive this error and reboot, my computer will usually not post. Repeatedly resetting the start button (about 50 to 100 times) will eventually allow the computer to boot, and all is well for a month or two. The computer fans usually work when it happens, but I get no power to the black monitor screen. Removing the battery to reset the bios does nothing.

    No memory errors, and I tried using a different set of memory from a different manufacturer. I also tried replacing the motherboard and PSU, Disconnecting the drives and USB devices does nothing, nor does moving the memory to a different channel.

    My system is a Gigabyte H97 motherboard with i5 Intel CPU. The CPU is the only thing I have not tried replacing.

    Windows 10 was a clean install, and I do not have any errors using the sfc /scannow command. Virus and malware scans do not find anything.
      My ComputerSystem Spec


  2. Posts : 2,036
    Ubuntu14.04x64 MintMate17x64 Win10Prox64
       02 Dec 2015 #2

    Your problem is one isolated case so I would not put a blame on Windows 10. One of the followings might be the problem:
    1. BIOS is corrupted. Check if you have an update version or re-flash the BIOS.
    2. Cable connecting from MB to HD might be loose. Try another cable.
    3. Download CrystalDiskInfo6_3_2.zip and run to make sure that your HD is in good health.
      My ComputerSystem Spec

  3.    02 Dec 2015 #3

    topgundcp said: View Post
    Your problem is one isolated case so I would not put a blame on Windows 10. One of the followings might be the problem:
    1. BIOS is corrupted. Check if you have an update version or re-flash the BIOS.
    2. Cable connecting from MB to HD might be loose. Try another cable.
    3. Download CrystalDiskInfo6_3_2.zip and run to make sure that your HD is in good health.
    The drives are healthy, and I reseated the cables several times. The BIOS was upgraded, and all drivers have been updated.

    I do not think its all Windows 10 fault, but an interaction between the OS and some piece of hardware. Again, I ran the same computer for about 8 months with Windows 7 and it never crashed.
      My ComputerSystem Spec

  4.    27 May 2016 #4

    Had the same issue


    socklosk said: View Post
    The drives are healthy, and I reseated the cables several times. The BIOS was upgraded, and all drivers have been updated.

    I do not think its all Windows 10 fault, but an interaction between the OS and some piece of hardware. Again, I ran the same computer for about 8 months with Windows 7 and it never crashed.
    Turned out to be a BIOS Virus that infected my Gigabyte motherboard. If you flashed the BIOS, but then booted with the same hard drive, it would reinfect the BIOS.

    What I did -> flashed BIOS from USB using MB Q-Flash utility. Installed a different HDD and reinstalled OS = everything works fine. However, when I tried to put the original HDD back into the box as a 2nd or 3rd drive (to get to data), the error immediately returned and I did a non-graceful shutdown (pull the plug) before the reboot. Remove the infected drive and all is OK again. I verified this with 2 different Gigabyte MBs (H87 and Z97).

    If I place the infected HDD into a Win 10 Dell as the 2nd drive there is no problem. Will get data off from that machine, low-level the drive, and see if then it can go back into Gigabyte machine.

    Hope this helps you ... I spent the better part of 4 days figuring this one out
      My ComputerSystem Spec


 

Related Threads
Hi ALL, Sometimes when I power down or restart I get a sound that is usually used when there is a problem. I looked up the sound and its the standard "Critical Stop" sound. This only happens sometimes but even if it does occur the system still...
Dell N4110 I wish I could get an error code on it, perhaps you guys can enlighten me. So I upgraded a couple weeks back to Win10 and it's been running sleeping restarting etc. Just fine. Then at random it shut down and has been stuck while...
Today i turned my computer on and for some reason i cant restart it( the shutdown/restart on the right bottom corner is locked) and my password is locked(cant write it). Can someone help?
I don't know what's causing this, but I keep getting the blue screen with that warning on it. Any way I can fix it? Been happening a lot the last couple of days.
Firstly, I am using Win 10 Pro(Activated) on a HP laptop with Dual GPU(Intel HD Graphics and Nvidia GT 820M). Here are my full specs :- http://speccy.piriform.com/results/cREP1ITvTTAH3Jw52Y7triX Since the last 10 hours, I am constantly getting...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 12:16.
Find Us