Windows 10: Stuck at sign-in screen

  1.    30 Nov 2015 #1

    Stuck at sign-in screen


    Hi,

    I've had a problem where Windows was booting up fine sometimes, but other times it couldn't find the desktop settings, and I couldn't open any files (even though I could browse the hard drive) and there was no Start menu.

    I've been trying various things to fix this, one of which was to set up a new user account. I followed instructions to open Powershell and I typed "net user TestUser password /add". It said it was successful.

    Now I cannot even get into Windows. At the sign-in screen there are no users available at all (I just have the nice picture of blue window). I have tried shift-Restart to get to the troubleshooting options, but this doesn't work, it just restarts the PC and I get back to the same sign-in screen.

    I don't have a boot disk.

    Can anyone advise of any way I can fix this? At least get back into Windows so I can carry on working on my other problems...!

    Thanks,
    Andrew
      My ComputerSystem Spec


  2. Posts : 2,335
    64bit Win 10 Pro ver 1703 Build 15063.296
       01 Dec 2015 #2

    It looks like you have tried quite a number of ways to get your PC started. I'm surprised the shift - Restart did not get you to the Advanced Start-up screen and allow you to troubleshoot. That suggests there are several corrupted files.

    If you look at the following tutorial check out option 6 and see if a hard reboot 2-3 times gets you to Advanced Repair Options.
      My ComputerSystem Spec


 

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