Access Denied Error. Can't erase photos after import...

Hello Everyone,

I have the iPhone 6s plus. I am using windows 10 pro. I am having an access denied error when trying to erase the photos-videos after import. I can't find the answer anywhere. I am hoping you guys can throw out some ideas. I would greatly appreciate it!

To get the import started you have to plug in the phone via USB. Then in file explorer you right click the icon and select the importing option. Setup the options etc. and select import. Everything works great up until it starts to erase the files off the device and then I get that error displayed in the image below.


Any fix for this? If not, anybody that can point me in the right direction is greatly appreciated.

chideock said:

Is your iphone unlocked?

Thank you for your reply. I don't think so. It is an AT&T phone.

chideock said:

I mean have you opened and signed in with your password/pin number? Then tried the process. If you have just plugged in then it probably will not work. By the same token I only copy from my phone to computer and delete photos on the phone via the phone later.

Thank you chideock for your help. I pressed the side button and entered my passcode and have left the phone on while doing it and still get the same results. I just have no clue why I can't delete my photos off my phone via Windows 10. Any other ideas?

Thank you again!

Just curious. I really would love to get the answer to this. Is there anyone else that has this problem or can offer a possible solution I would greatly apprentice it. Would love to solve this. Thank you so much!