CANNOT CHANGE SETTINGS - No response when options clicked

Hi everyone,

Look basically I have trawled through various forums looking for a solution and cannot find one.

PROBLEM:

1. Initially I couldn't open photos on Laptop after I installed Windows 10 3 days ago.

2. Told in Account Settings to Verify account, Clicked on Verify and no response every time.

3. Changed to User account and now cannot change back to Administrator Account.

4. Nothing in my settings will respond when clicked.

Tried troubleshooting links and all sorts though to no avail.

All help appreciated.

Kind Regards

2. Told in Account Settings to Verify account, Clicked on Verify and no response every time.

You are asked to Verify Acct if you did the Upgrade and were not hooked up to interent at time of first sign-in. Didn't this Verification ask you to enter an alternate email address to which MS would send you a security code to enter ? This happened on another PC I set up for someone else. We could not get back to Admin acct because User was last signer on, so only log on option. We had to do a System Restore by hitting F11 immediately and repeatedly after turning power on (HP laptop) and getting to Advanced Troubleshooting screen.