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  1.    23 Nov 2015 #1
    Join Date : Nov 2015
    Posts : 11
    Windows 7

    Unable to turn off Fast Start on Samsung computer


    Hello again. I recently upgraded my SENS 900X Samsung laptop from Windows 7 Home Premium to Windows 10. I did the easy upgrade, not a clean install. I did reformat my computer while it was in Windows 7, updated it, then upgraded to Windows 10.

    When I turn on or restart my computer, I get a message which says:

    Click image for larger version. 

Name:	Fast Start - error.PNG 
Views:	53 
Size:	20.1 KB 
ID:	50075

    I found help with this issue on this forum: link: https://www.tenforums.com/tutorials/4...dows-10-a.html

    However, after performing step 3, I get this message: "Your power plan information isn't available. Access is denied."

    Click image for larger version. 

Name:	Power Option error.PNG 
Views:	4 
Size:	36.2 KB 
ID:	50077

    Help would be awesome! Thank you in advance.

    Note: I've found many fixes for users in Windows 7 and 8, but I don't want to start mashing keys in command prompt if it isn't good for 10.
      My ComputerSystem Spec
  2.    23 Nov 2015 #2
    Join Date : Jul 2015
    Posts : 9,141
    Windows 10 Pro

    Are you logged into an account with administrator privileges?
      My ComputerSystem Spec
  3.    23 Nov 2015 #3
    Join Date : Jun 2015
    Posts : 1,878
    Windows 3.1 to Windows 10

    from cmd prompt(admin) type>
    powercfg -h off
      My ComputerSystem Spec
  4.    23 Nov 2015 #4
    Join Date : Oct 2013
    Posts : 24,360
    64-bit Windows 10 Pro build 17017

    Hello whereismyputer,

    It appears that you may have a custom power plan selected that was deleted by you or another administrator on the computer.

    Are you able to select another power plan.

    Power Plan - Choose in Windows 10 - Windows 10 Forums
      My ComputersSystem Spec
  5.    23 Nov 2015 #5
    Join Date : Nov 2015
    Posts : 11
    Windows 7
    Thread Starter

    Quote Originally Posted by NavyLCDR View Post
    Are you logged into an account with administrator privileges?
    Yes, I believe I am. I am the only user for this computer, and only one account set up.

    Are you able to select another power plan.
    Yes, I can change power plans, and change settings, no problem.
      My ComputerSystem Spec
  6.    23 Nov 2015 #6
    Join Date : Nov 2015
    Posts : 11
    Windows 7
    Thread Starter

    Quote Originally Posted by Kyhi View Post
    from cmd prompt(admin) type>
    powercfg -h off
    I tried, and this is what happened.
    Click image for larger version. 

Name:	Command prompt errer.PNG 
Views:	8 
Size:	18.7 KB 
ID:	50099
      My ComputerSystem Spec
  7.    23 Nov 2015 #7
    Join Date : Nov 2015
    Posts : 11
    Windows 7
    Thread Starter

    Quote Originally Posted by Kyhi View Post
    from cmd prompt(admin) type>
    powercfg -h off
    Okay, I opened command prompt as an admin:
    Click image for larger version. 

Name:	cmd.PNG 
Views:	3 
Size:	67.9 KB 
ID:	50101

    I am still getting the same message when I try to change what the power buttons do. "Your power plan information isn't available. Access is denied."
      My ComputerSystem Spec
  8.    23 Nov 2015 #8
    Join Date : Oct 2013
    Posts : 24,360
    64-bit Windows 10 Pro build 17017

    Quote Originally Posted by whereismyputer View Post
    Yes, I can change power plans, and change settings, no problem.
    There seems to be an issue with just that one power plan then since you are able to change the settings in other power plans without issue.

    Is this a custom power plan that is having this issue?

    If so, I would recommend to just use another power plan set how you like.
      My ComputersSystem Spec
  9.    23 Nov 2015 #9
    Join Date : Jun 2015
    Posts : 1,878
    Windows 3.1 to Windows 10

    Quote Originally Posted by whereismyputer View Post
    Okay, I opened command prompt as an admin:
    Click image for larger version. 

Name:	cmd.PNG 
Views:	3 
Size:	67.9 KB 
ID:	50101
    You just turn off hibernation / faststartup
      My ComputerSystem Spec
  10.    23 Nov 2015 #10
    Join Date : Nov 2015
    Posts : 11
    Windows 7
    Thread Starter

    Quote Originally Posted by Brink View Post
    There seems to be an issue with just that one power plan then since you are able to change the settings in other power plans without issue.

    Is this a custom power plan that is having this issue?

    If so, I would recommend to just use another power plan set how you like.
    I have changed to the normal, "recommended" power plan, however I still get the Fast Start message saying that the application isn't supported on this version of windows, which is what I am trying to get rid of. I'll try restarting the computer with other power plans to see if this is the cause.
      My ComputerSystem Spec

 
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