Explorer stops working


  1. Posts : 10
    windows 10 preview
       #1

    Explorer stops working


    sfc log file attached, looking for inputs.

    symptoms include but no limited to:
    -mouse over bug, toolbars changing in colour being greyed or highlighted, but will not return
    -drives appear empty, until complete freeze
    -time/date simply disappear along with other random icons

    this is a persistent issue, as the os seems well built, it allows me to easily restart and troubleshoot however inevitably the bug will return

    sfc /verifyonly command used
      My Computer


  2. Posts : 230
    10
       #2

    Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    Also, you might want to upload the reports that the BSOD forum asks for (even though you're not having BSOD's) as they can be handy when looking for problems. Here's a link to it: BSOD - Posting Instructions
      My Computer


  3. Posts : 10
    windows 10 preview
    Thread Starter
       #3

    thanks for taking a look

    admin.zip
      My Computer


  4. Posts : 230
    10
       #4

    Looks like explorer.exe crashes are caused by twinui.dll (a Windows dll file) due to a memory access error.
    At the same time that this error occurs, there's other warnings with the Diagnostic Tracking Service (Diagtrack-Listener)

    I'd have to wonder if this is a problem with the service.
    Try turning it off to see if that helps.
    Instructions in several of the topics here: https://www.google.com/search?q=diag...x-a&channel=sb
    Some of the posts suggest that this may disable error reporting/reporting to Microsoft.

    PS - please disregard all the panicked talk about keyloggers. This is a diagnostic tool that collects information - so it has the ability to do this, but there is no evidence that it actually does it.
      My Computer


 

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