1.    20 Nov 2015 #1
    Join Date : Jul 2015
    Posts : 16
    Windows 10

    Help with Unexpected Shutdown


    Hi,

    I installed a fresh copy of Windows 10 on my laptop (Dell 7720). While running Fallout 4, I encountered sudden power-off for my system.

    The power button did not turn back on for a couple of minutes and the bottom of the laptop was quite hot.

    How can I ensure that this unexpected shutdown was due to Laptop overheating and no other reasons (such as Driver conflicts or bad drivers) ?


    PS:- In the event viewer in the System tab , I noticed 3 major events , 1 critical, 1 Error and 1 warning. Attaching these 3 FYR.

    Please help ..
    Help with Unexpected Shutdown Attached Files
      My ComputerSystem Spec
  2.    20 Nov 2015 #2
    Join Date : Jul 2015
    Posts : 615
    Windows 10 Enterprise x64 (build 10586)

    If the laptop would not power back on, then it's an overheat. If it was a driver problem, you would be able to see the BIOS splash screen at least.
      My ComputerSystem Spec
  3.    20 Nov 2015 #3
    Join Date : Jul 2015
    Posts : 615
    Windows 10 Enterprise x64 (build 10586)

    The first two files just say that the system shut down unexpectedly. It's not the most descriptive reports, but if the computer crashed and wasn't shut off due to an overheat, it would be more descriptive. The same report could be generated if you pulled out your battery while the computer was running, if the battery died, or if you held the power button to force the laptop to shut off, for example.
      My ComputerSystem Spec
  4.    20 Nov 2015 #4
    Join Date : Jul 2015
    Posts : 615
    Windows 10 Enterprise x64 (build 10586)

    The third says that the CPU was throttled. If your laptop gets too hot, it may throttle (basically slow down) the CPU so it generates less heat.
      My ComputerSystem Spec
  5.    20 Nov 2015 #5
    Join Date : Jul 2015
    Posts : 615
    Windows 10 Enterprise x64 (build 10586)

    I would probably get a can of compressed air and clean out the vents, or totally disassemble the laptop if you're that adventurous (and have an expired warranty). You could always buy a cooling pad if that doesn't work.
      My ComputerSystem Spec

 


Similar Threads
Thread Forum
unexpected email
A friend of mine asked me the other day whether I had sent him an email , it looked suspicious and he didn't open it. I havn't sent him any emails for months, anyone have any theories?
Browsers and Email
BLOD IRQL Unexpected Value
So I get a BLOD at least once a day...either playing a game on line, a movie online...Steam kicks me too surprisingly. My BLOD doesn't give me a code at all which I find annoying. Attached is my computer info per the sites instructions.
BSOD Crashes and Debugging
Unexpected shutdown in evnt log
Not much to go on but this morning around 10am I tried to get my main machine out of the lock screen but no response. I ended up doing a hard reset and it booted normally. Checking the event log at 10am it says the computer unexpectedly shutdown...
BSOD Crashes and Debugging
Solved That was unexpected
Went out to lunch, came home, message that I needed to change my password, did so, new build of Windows 10 had installed itself, completely blew away my iTunes library and my Dropbox synched library, won't install Dropbox, my toolbar has been...
General Support
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 03:33.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums