Windows 10: Newly downlowded; missing menus, blank screens, apps don't work... Solved

  1.    08 Nov 2015 #1

    Newly downlowded; missing menus, blank screens, apps don't work...

    I just downloaded Windows 10 and am having issues with: missing pop-up menus; "Edge" & "Store" apps don't run (open with plain blue screens); I can't access Settings (same problem--I get only a plain blue screen); also Word 7 is buggy (i.e. the minimize button is missing when I have a doc open). From reading other threads here, I decided I should run a System File Check in Windows, but when I right click on the Start button (well...where I assume the start button is--all I have is a black square in the lower right corner!) all I get is a tall rectangle box with an arrow, and no text, no menu choices. When I click on the arrow, I get another tall box with no options.
    I have an HP Touchsmart desktop (would like to give more specifics, but the "my computer" file is gone and I don't know where to find that info in 10 yet). I use that the problem? I'd sure appreciate any ideas of where I should go from here. Thank you! :)
    Last edited by AnnetteC; 08 Nov 2015 at 19:48.
      My ComputerSystem Spec

  2. JohnC's Avatar
    Posts : 3
    Dual Boot 10 Pro v1607 10 Pro rs2 build 14971
       08 Nov 2015 #2

    Hi AnnetteC, welcome to Ten Forums. I would try to run the SFC command and see if that helps. This is from the tutorial forum. . There are other ways to get to open a command prompt such as + X on your keyboard. The tutorial has a link to a whole bunch of different ways to open one. Work through the tutorial, it will show you a number of ways to attack this problem.
      My ComputerSystem Spec

  3.    08 Nov 2015 #3

    Thank you SO much! I will do it right now!
      My ComputerSystem Spec

  4.    08 Nov 2015 #4

    The scan just completed, and it did not find any integrity violations. Darn...I was hoping that would fix it.

    Now what should I try? Can anyone please direct me to threads on the forum that might help me? Thank you!
      My ComputerSystem Spec

  5. JohnC's Avatar
    Posts : 3
    Dual Boot 10 Pro v1607 10 Pro rs2 build 14971
       08 Nov 2015 #5

    Sometimes you need to run the scan 3 times. if that won't fix the problems try the DISM step and then try SFC again. Follow the tutorial it will lay out the procedure. From the tutorial:
    Click image for larger version. 

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      My ComputerSystem Spec

  6.    08 Nov 2015 #6

    Interesting...okay, I'll give it another whirl (or two) and will reboot in between. Thank you!
      My ComputerSystem Spec

  7.    08 Nov 2015 #7

    John, you are my hero! Thanks SO much--it worked, just one more scan and a reboot and all my issues seem to be solved! (if only life were that easy! LOL) Can I bake you a pie?! Thanks :)
      My ComputerSystem Spec

  8. JohnC's Avatar
    Posts : 3
    Dual Boot 10 Pro v1607 10 Pro rs2 build 14971
       08 Nov 2015 #8

    Glad it worked for you! :)
      My ComputerSystem Spec


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