Windows 10: Lost Apps and factory installed programs after win 10 reset

  1.    08 Nov 2015 #1

    Lost Apps and factory installed programs after win 10 reset


    My HP Desktop computer came with windows 8.1 and several additional programs.
    I have installed windows 10 and the programs and apps were still there.
    Since I have done a refresh I have lost the HP installed programs and the apps.
    On the desk top the program and app icons are monochrome.
    I can reinstall the apps from windows store
    But how can I get back the others.
      My ComputerSystem Spec


  2. Posts : 3,234
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint
       08 Nov 2015 #2

    belboz said: View Post
    My HP Desktop computer came with windows 8.1 and several additional programs.
    I have installed windows 10 and the programs and apps were still there.
    Since I have done a refresh I have lost the HP installed programs and the apps.
    On the desk top the program and app icons are monochrome.
    I can reinstall the apps from windows store
    But how can I get back the others.
    Due to an infection a client got I had to do it once and got the same result. The only choice to get the HP-furnished software was to use the discs the client was smart/alert enough to have made to get Win8.1 back then do the Upgrade again followed by any other programs.
      My ComputerSystem Spec


 

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