New
#1
Blank screen after startup, no login, no mouse pointer
Wonder if anyone could help.
Switched on a friend's PC today with Windows 10 fully updated (upgraded from Windows 7 around a month ago), and it loads to where the login screen should be ie after the Windows 10 logo etc, but then the screen is blank. There's no mouse pointer, no login screen, and no monitor error (ie there's a source at least).
I've tried booting in safe mode but I get the exact same problem. Also I've tried just typing in the password to see if the login screen has been moved to a non existent monitor, but that doesn't work either.
Any ideas before I make a recovery USB to take to their house? I'd rather see if it could be fixed without having to scrub off all of their apps.
Thanks :)