Windows 10: Blank screen after startup, no login, no mouse pointer

  1.    27 Oct 2015 #1

    Blank screen after startup, no login, no mouse pointer


    Wonder if anyone could help.

    Switched on a friend's PC today with Windows 10 fully updated (upgraded from Windows 7 around a month ago), and it loads to where the login screen should be ie after the Windows 10 logo etc, but then the screen is blank. There's no mouse pointer, no login screen, and no monitor error (ie there's a source at least).

    I've tried booting in safe mode but I get the exact same problem. Also I've tried just typing in the password to see if the login screen has been moved to a non existent monitor, but that doesn't work either.

    Any ideas before I make a recovery USB to take to their house? I'd rather see if it could be fixed without having to scrub off all of their apps.

    Thanks :)
      My ComputerSystem Spec

  2. Ztruker's Avatar
    Posts : 6,414
    Windows 10 Pro X64 17134.191
       27 Oct 2015 #2

    I had this happen recently on my Toshiba laptop running Win 10 Pro X64. I pressed Alt+F4, the combo on this compute that switches the screen from the laptop to an external. Apparently it had decided to switch itself to the external screen and pressing Alt+F4 switched it back and all was well.

    Scary though. I thought I hit one of the dreaded black screen problems.
      My ComputersSystem Spec

  3.    27 Oct 2015 #3

    Hey thanks for the reply, but that would only work with laptops since the screen switch button is usually on the F4 key, otherwise ALT-F4 closes the application. There's no login appearing at all right now. I had my friend leave it on for about 4 hours and nothing has happened during that time besides a blank screen. No cursor, no CTRL-ALT-DEL, no login, no nothing.
      My ComputerSystem Spec

  4.    27 Oct 2015 #4

    beardo said: View Post
    Wonder if anyone could help.

    Switched on a friend's PC today with Windows 10 fully updated (upgraded from Windows 7 around a month ago), and it loads to where the login screen should be ie after the Windows 10 logo etc, but then the screen is blank. There's no mouse pointer, no login screen, and no monitor error (ie there's a source at least).

    I've tried booting in safe mode but I get the exact same problem. Also I've tried just typing in the password to see if the login screen has been moved to a non existent monitor, but that doesn't work either.

    Any ideas before I make a recovery USB to take to their house? I'd rather see if it could be fixed without having to scrub off all of their apps.

    Thanks :)
    I had the same problem it worked after updating the Bios to the latest version and has started normally every since I hope that helps
      My ComputerSystem Spec

  5.    27 Oct 2015 #5

    Hmmm might see if I can try that then. It's not a very old mobo but it can't hurt to update the bios and see if that helps, thanks.
      My ComputerSystem Spec

  6. Ztruker's Avatar
    Posts : 6,414
    Windows 10 Pro X64 17134.191
       28 Oct 2015 #6

    beardo said: View Post
    Hey thanks for the reply, but that would only work with laptops since the screen switch button is usually on the F4 key, otherwise ALT-F4 closes the application. There's no login appearing at all right now. I had my friend leave it on for about 4 hours and nothing has happened during that time besides a blank screen. No cursor, no CTRL-ALT-DEL, no login, no nothing.
    Sorry, bad info. I meant Fn+F4, not Alt_F4.
      My ComputersSystem Spec

  7.    28 Oct 2015 #7

    Yeah I got that, but since there's no FN key on desktops I assumed F4 :)

    Sorry probably should have mentioned in the original post that it wasn't a laptop.

    I still have no idea what the hell to try.
      My ComputerSystem Spec

  8. Ztruker's Avatar
    Posts : 6,414
    Windows 10 Pro X64 17134.191
       28 Oct 2015 #8

    What about trying Windows Key + P? Normally it brings up this menu:

    Click image for larger version. 

Name:	Win+P.jpg 
Views:	15 
Size:	17.6 KB 
ID:	45241

    Try Winkey+P then press Enter?
    Try Winkey+P, down arrow then Enter?
      My ComputersSystem Spec

  9.    28 Oct 2015 #9

    Thanks, I'll try that when I go there tomorrow to have another check, although it doesn't even get to the login screen so I'm doubtful I'll be able to select the display. I'll have a go though!
      My ComputerSystem Spec


 

Related Threads
Hello everyone, So i recently gave my laptop an update today. It was fine before but...now it boots to a black screen with just a mouse pointer visible. What should i do? Many thanks. Ren.
To start off with, first of all I've got 3 computers: my Windows 10 laptop , a W10 upgraded desktop, and an aging, slow Windows 7 laptop - which my parents are using. To help my parents out I recently tried to create a new user account on my...
Black screen on startup with mouse in Installation and Upgrade
Hi, Windows 10 updated correctly and without any errors, however when I boot it normally, it just black screens with the mouse cursor. Safe mode works and I used that to update my graphics card, thinking that that was the problem, however it still...
I wanted to give some feedback for the 10061 build and when I did, Windows kindly offered to create a Microsoft Account for me as I didn't have one on my Dell 15R laptop. That worked fine and i was able to submit the feedback, but when I Signed out...
Blank Screen on startup in Installation and Upgrade
I'm new to this forum, and have searched the FAQs, and looked around a bit to find my issue, but nothing has come up. If this has already been addressed, my apologies. I went through the entire, slow, process of upgrading to Win 10 Tech Preview,...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 19:48.
Find Us