My computer froze and I restarted it. After it turned off and started back up, it didn't boot into windows. At first it was giving me a message about inserting the boot media. I reset it again and loaded windows 10 and it went to a "Diagnosing your PC" loop where it would sit there for hours not doing anything. I read that I would have to reset the PC. So I started the reset process. It now is hanging at "Resetting this PC 8%" and has been for roughly 18 hours. I don't know if I should reset it or turn it off. Also, I upgraded to windows 10 from windows 7. The windows 7 was installed years ago and the documentation was lost in the moves I have done since then so I don't know my product key and I don't know how this will affect my issue.