Microsoft Surface Book Random System Freeze


  1. Posts : 1
    Windows 10
       #1

    Microsoft Surface Book Random System Freeze


    I have read other threads on Win10 freezing after upgrades but they are very different than what I am experiencing. Just got the Surface Book this morning. It is the i7, 256 Gb hard drive, 8 Gb ram version. Without installing anything the system randomly freezes. Does it more often if using the stylus. The only way to recover is a hard reboot. I turned off BitLocker and reduced it from every few minutes to maybe 1x per hour. Looks completely random. I also changed to local login and appeared to reduce it more. Can actually use the stylus some now. I have downloaded all the updates. After reading all the problems with Win10 freezing I am wondering if it is an OS bug and not a hardware problem. It has me seriously considering taking this back to the store. Anyone out there have any other ideas? I am going to try turning the blue tooth off and try it that way but without the stylus this laptop is not worth the 2400 to me.
      My Computer


  2. Posts : 1
    Windows 10
       #2

    I am having the same problem


    pkMyt1 said:
    I have read other threads on Win10 freezing after upgrades but they are very different than what I am experiencing. Just got the Surface Book this morning. It is the i7, 256 Gb hard drive, 8 Gb ram version. Without installing anything the system randomly freezes. Does it more often if using the stylus. The only way to recover is a hard reboot. I turned off BitLocker and reduced it from every few minutes to maybe 1x per hour. Looks completely random. I also changed to local login and appeared to reduce it more. Can actually use the stylus some now. I have downloaded all the updates. After reading all the problems with Win10 freezing I am wondering if it is an OS bug and not a hardware problem. It has me seriously considering taking this back to the store. Anyone out there have any other ideas? I am going to try turning the blue tooth off and try it that way but without the stylus this laptop is not worth the 2400 to me.
    I am very disappointed, this has frozen on me several times tonight. Control alt delete will not work either, I have the same model you have, did not even use the stylus yet, serious bug. Hope they patch this asap,
      My Computer


 

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