1.    21 Oct 2015 #1
    Join Date : Oct 2015
    Posts : 4
    Windows 10

    Black screen no boot no sounds. I've tried almost everything.


    I have an HP Pavilion dv7 3169-wm entertainment laptop. It's several years old. I upgraded to Windows 10 shortly before my problem began. After upgrading everything was incredibly slow and often the computer just froze. A few days later it started working a little better after an update. I didn't use it much after that and after a move decided to use it again. Plugged it in, turned it on and after it began to boot walked away only to return to a black screen. Since then nothing I've tried has been of any use. The computer turns on, the screen stays completely dark, the power light is on, the battery light flashes (the battery has been completely dead for sometime it has to be plugged in to work), no lights on the hdd at all, no sounds other than the fan running. The caps lock blinks once a few seconds after pressing the power button but then stays dark. I've tried every solution I could find from removing the battery to every combo of keys to an external monitor and nothing. I'm not very technical so I apologize if this is all non helpful information but I am quite desperate as I can not afford a replacement right now as we are recovering from the move and count on this computer for homeschooling my children. Any ideas what could be wrong? It's been a month or so now and I've read countless forums and no luck thus far.
      My ComputerSystem Spec
  2.    21 Oct 2015 #2
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,557
    Windows 10 x64 Home Version(1709) Build16299.19

    Hi do you happen to know how much Ram you have.
    Did you install the latest drivers from the HP web site.
    How old is the laptop
      My ComputerSystem Spec
  3.    21 Oct 2015 #3
    Join Date : Oct 2015
    Posts : 4
    Windows 10
    Thread Starter

    Quote Originally Posted by hTconeM9user View Post
    Hi do you happen to know how much Ram you have.
    Did you install the latest drivers from the HP web site.
    How old is the laptop
    6gb ram, I believe
    I used the support assistant to check for updates but did not do any updates manually
    I bought the laptop in 2010
      My ComputerSystem Spec
  4.    21 Oct 2015 #4
    Join Date : Oct 2015
    Posts : 4
    Windows 10
    Thread Starter

    Any ideas? Any help would be greatly appreciated. Has anyone else encountered this problem?
      My ComputerSystem Spec
  5.    21 Oct 2015 #5
    Join Date : Oct 2014
    Posts : 932
    Windows 8.1, Win10Pro

    There are no HP Win10 drivers for your machine. HP only provides Win10 drivers for machines made after August, 2013.

    You can get more detailed help by posting to the HP Support Forums: http://h30434.www3.hp.com/
      My ComputerSystem Spec
  6.    22 Oct 2015 #6
    Join Date : Oct 2015
    Posts : 4
    Windows 10
    Thread Starter

    Quote Originally Posted by Mark Phelps View Post
    There are no HP Win10 drivers for your machine. HP only provides Win10 drivers for machines made after August, 2013.

    You can get more detailed help by posting to the HP Support Forums: http://h30434.www3.hp.com/
    Thanks. I tried posting there no responses yet, though.
      My ComputerSystem Spec

 


Similar Threads
Thread Forum
30-60 second black screen with cursor on boot
This has been happening ever since I upgraded to 10 about 2 weeks ago. I start the computer, 3 second ASUS logo, then windows 10 logo comes up and it loads for about 10-20 seconds, then I get a black screen with a cursor for 30-60 seconds,...
General Support
Solved 8/27/15 laptop no boot with black screen
On 8/27/15 after a week on Win 10 upgrade free version the laptop Asus G73jw gaming did not boot, just a black screen for many hours. So turned of and back on, then got "had error " your pc ran into a problem and needs to restart after collecting...
General Support
Windows 10 stuck on black screen after boot.
Hi guys, I'm having an issue with my laptop. Updated to Windows 10 Pro x64 about a month ago. Two days ago I shutdown the system just fine but just yesterday when I booted it, it got past the Acer logo during boot followed by a black screen as...
General Support
Black screen on boot before login screen
Laptop: ​Gigabyte U2442 The issue is pretty much as stated in the title "​Black screen on boot before login screen". I've booted into safe mode and changed the startup up to diagnostic boot and it gets further. When in diagnostic mode it...
General Support
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 14:07.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums