Taskmanager / Start Button / Apps / Shut down (and more) won't work

Hi,

I just read the thread of Louise M (https://www.tenforums.com/general-dis...hing-else.html) who had a quite similar problem to mine.

My story: I upgraded to Windows 10 from 7 Pro (I have a HP Probook 6560b). Before that I had to remove some HP security software (Fingerprint and face recognition I think. (After W10 was installed there was a little problem with the user account but after a restart it was ok.) After a week I got the following:

Problems after Startup (I call that state "frozen"):
- Task manager is frozen
- can't start/connect WiFi
- can't open Settings
- IE not working (not opening any website, no menu bar)
- other apps start really slow (eg. Chrome)
- can't shut down (have to press power button)

I removed my antivirus program and for 1 day it was ok, then it came back. Additionally I got this after restart:

- I see the Windows Logo, but instead of the login screen I have a black screen + mouse pointer, can't do anything than press power button again

I started in Diagnose mode several times. Sometimes then everything works (like now), sometimes it's also "frozen"

After a few days of trying different things (restart explorer.exe, removing apps from autostart etc) and going back to a Windows Restore point twice I made a clean install of Windows 10...

It worked! - for 3 days. Now again same problem. Argh!

There must be some conflict between Windows 10 and ??? I have some ideas what it miiight be (but I can also be totally wrong):

- Office 2003 (only Word is installed, it's the last app I installed before the "freezing" started again)
- HP-hotkeys (installed before Office 2003 and removed from autostart but still the same, so maybe not the problem)
- Cortana (I turned her off but sometimes the search function is not working. I read that killing Cortana in the Task manager will make the search function work - it did)

By the way, after the clean install (saturday 10th october) my Windows is still not active. I read that it can take some time - what is "normal"...?

So... anyone idea's? :) It's 1:20 here so I'm gonna sleep now.
Yuki

I had an identical issue with several parts of the interface not responding, also about a week after install (twice). What eventually fixed it for me was this Powershell command.

You might consider an inplace repair which will keep all your settings programs etc. This is from the tutorial section. Repair Install Windows 10 with an In-place Upgrade .

Hi heavywater,

I tried but got the message that the command "Get-AppXPackage" is either freshly written or couldn't be found.

Hi JohnC,

I will try that one later today. But I installed Windows clean anyway, so I'm afraid repairing won't help so far all tries to repair didn't have any success...