Computer Rendered Useless after Technical Support Call  

I can not find an emoticon to share my frustration right now.
I recently called avast! Customer Support, and after the call, my computer has been rendered useless. The support guy was very controlling, and the support software was faulty! After we had hung up the call, about 10 seconds later, the chat log said "[Name redacted] issued command: Shutdown (Force)"
After I restarted, it acted as usual. The boot screen, fine. The Windows logon screen... fine! I entered my password, and as I hit enter, the screen swiped away... nothing. Black screen and mouse. I've restarted multiple times (holding down power button, as the key did nothing (no Start Menu) and the +C Charms Bar wasn't there. I've left the computer running as long as five hours, nothing. I tried CTRL+SHIFT+ESC to open Task Manager... it couldn't open. Now I can't access the installation file and am pretty much done for. Ugh. I'm not asking for help, just posting to vent a little. I needed a new computer anyways, but I was going to just use it until the end...

Here is a perfect news for this topic:Court shuts down alleged PC tech support scam | PCWorld

Do you have a paid version of Avast :/

FletchTech90 said:

I can not find an emoticon to share my frustration right now.
I recently called avast! Customer Support, and after the call, my computer has been rendered useless. The support guy was very controlling, and the support software was faulty! After we had hung up the call, about 10 seconds later, the chat log said "[Name redacted] issued command: Shutdown (Force)"
After I restarted, it acted as usual. The boot screen, fine. The Windows logon screen... fine! I entered my password, and as I hit enter, the screen swiped away... nothing. Black screen and mouse. I've restarted multiple times (holding down power button, as the key did nothing (no Start Menu) and the +C Charms Bar wasn't there. I've left the computer running as long as five hours, nothing. I tried CTRL+SHIFT+ESC to open Task Manager... it couldn't open. Now I can't access the installation file and am pretty much done for. Ugh. I'm not asking for help, just posting to vent a little. I needed a new computer anyways, but I was going to just use it until the end...

Try this...Restart computer while holding Shift...this should bring up a Choose Option Menu....Troubleshoot will give more options....Hope this helps.

Hi there

You don't need ANY 3rd party AV software on Windows 8/8.1 / W10 -- W10's security is even better than W8.1.

For home users there's absolutely NO requirement to install any of these products.

BTW I HATE these off shored call centres usually placed in cities like Bangalore in India -- If ANY service I use has these I switch to another one - I've already changed Banks, Credit Card providers and Internet service.

When I'm in the UK though it's almost impossible --especially for mobile phone service and ISP's.

However for an ISP a good UK based company is Kingston Communications (Karoo) based in E.Yorkshire (near Hull) - although that dialect isn't the easiest to understand either !!!. They aren't subject to a load of Court imposed site bans either so you can access some of those "In the wild" places without having to use any "get arounds" or VPN's.

I'm stuck though with Mobile phone service when I'm in the UK as they all use Indian or Filipino Call centres - but everything else I've switched.

If more people did this and TOLD the provider WHY they are switching - a lot of these service would be brought back "On Shore".

Cheers
jimbo