Page 3 of 3 FirstFirst 123
  1.    13 Oct 2015 #21
    Join Date : Aug 2015
    Posts : 82
    Windows 10 Pro-64
    Thread Starter

    Got expected answer from Logitech:

    My name is Rob, I understand that you would like assistance with your G100s Optical Gaming Mouse.
    Have you tried connecting your device to a different usb port (avoiding the 3.0 type)? And to a different computer?
    Uninstalling and reinstalling Logitech Gaming Software? What happens?
    If issue will persists after all these attempts you will have to refer to your re-seller which is in fact compelled to assist you with a replacement or a refund for the first two years, as per European law.


    For future reference your case reference number is ----------. This will allow us to quickly find the contact history when you need additional help. If we do not receive a reply, your support request will eventually be closed and set to "solved". A survey will be sent to you to gather your feedback.

    To contact us by phone or obtain additional information (FAQ's, Forum, Manuals, etc.) please visit support.logitech.com

    Best regards,

    Rob
    Logitech Customer Care
      My ComputerSystem Spec
  2.    13 Oct 2015 #22
    Join Date : Jun 2015
    N.Y.
    Posts : 3,047
    Windows 10 Pro 64 bit

    Quote Originally Posted by splitsecond View Post
    Got expected answer from Logitech:

    My name is Rob, I understand that you would like assistance with your G100s Optical Gaming Mouse.
    Have you tried connecting your device to a different usb port (avoiding the 3.0 type)? And to a different computer?
    Uninstalling and reinstalling Logitech Gaming Software? What happens?
    If issue will persists after all these attempts you will have to refer to your re-seller which is in fact compelled to assist you with a replacement or a refund for the first two years, as per European law.


    For future reference your case reference number is ----------. This will allow us to quickly find the contact history when you need additional help. If we do not receive a reply, your support request will eventually be closed and set to "solved". A survey will be sent to you to gather your feedback.

    To contact us by phone or obtain additional information (FAQ's, Forum, Manuals, etc.) please visit support.logitech.com

    Best regards,

    Rob
    Logitech Customer Care
    See that same answers you would receive here, as they use same typical solutions we would.
      My ComputerSystem Spec
  3.    15 Oct 2015 #23
    Join Date : Aug 2015
    Posts : 82
    Windows 10 Pro-64
    Thread Starter

    Quote Originally Posted by jds63 View Post
    See that same answers you would receive here, as they use same typical solutions we would.
    Sending the mouse to re-seller for replacement. Hope it'll OK with new mouse.
      My ComputerSystem Spec
  4.    15 Oct 2015 #24
    Join Date : Jun 2015
    N.Y.
    Posts : 3,047
    Windows 10 Pro 64 bit

    Quote Originally Posted by splitsecond View Post
    Sending the mouse to re-seller for replacement. Hope it'll OK with new mouse.
    Mean Logitech itself wasn't were you bought it from, was it used or new for retailer then ?
      My ComputerSystem Spec
  5.    15 Oct 2015 #25
    Join Date : Aug 2015
    Posts : 82
    Windows 10 Pro-64
    Thread Starter

    Quote Originally Posted by jds63 View Post
    Mean Logitech itself wasn't were you bought it from, was it used or new for retailer then ?
    Bought the mouse from retailer, not from Logitech. Can ask the manufacturer for advise. Had once my SSD replaced via manufacturer, not retailer. Sometimes they do direct replacements like EVGA.
      My ComputerSystem Spec
  6.    15 Oct 2015 #26
    Join Date : Jun 2015
    N.Y.
    Posts : 3,047
    Windows 10 Pro 64 bit

    Quote Originally Posted by splitsecond View Post
    Bought the mouse from retailer, not from Logitech. Can ask the manufacturer for advise. Had once my SSD replaced via manufacturer, not retailer. Sometimes they do direct replacements like EVGA.
    My knowledge retailer will not take back after 30 days, but manufacturer will if warranty states it in length of time had the product and of course manufacturer defect not abused by buyer.
      My ComputerSystem Spec
  7.    15 Oct 2015 #27
    Join Date : Aug 2015
    Posts : 82
    Windows 10 Pro-64
    Thread Starter

    Quote Originally Posted by jds63 View Post
    My knowledge retailer will not take back after 30 days, but manufacturer will if warranty states it in length of time had the product and of course manufacturer defect not abused by buyer.
    European (EU) law requires retailers to have 24 months warranty, after that period manufacturer warranty
      My ComputerSystem Spec
  8.    16 Oct 2015 #28
    Join Date : Jun 2015
    N.Y.
    Posts : 3,047
    Windows 10 Pro 64 bit

    Quote Originally Posted by splitsecond View Post
    European (EU) law requires retailers to have 24 months warranty, after that period manufacturer warranty
    O.k. you lucky consumers you, good luck.
      My ComputerSystem Spec
  9.    29 Oct 2015 #29
    Join Date : Aug 2015
    Posts : 82
    Windows 10 Pro-64
    Thread Starter

    New mouse. Working fine
      My ComputerSystem Spec
  10.    30 Oct 2015 #30
    Join Date : Jun 2015
    N.Y.
    Posts : 3,047
    Windows 10 Pro 64 bit

    Quote Originally Posted by splitsecond View Post
    New mouse. Working fine
    See that, i was correct on one of my thoughts, good to hear all is well and support was good for you.
      My ComputerSystem Spec

 
Page 3 of 3 FirstFirst 123


Similar Threads
Thread Forum
Solved Mouse Keeps Flashing To Top Left Corner
Hello! I am having troubles with my mouse. I am currently on Windows 10 and have just encountered a problem. It started when I closed down a tab and the mouse flashed to the top left corner of my screen, now as soon as I move the mouse it...
General Support
Solved Start button left click nothing happens
Have a Dell XPS 11. Clicking left on start button should open Cortana and Start Options. Nothing happens. There's a hamburger on the top left which will bring up the start menu, Most Used, Recently Added and File Explorer, Settings, etc. At the...
General Support
The windows 10 icon is not opening w/ left click....
Dell desktop Dell Inspiron 560 4gb RAM; high speed cable; MS Windows10 64bit; Windows Live Mail 2012; MS Word Pro 2003; Mozilla Firefox 22.0; Avast AV; Windows Media Player; Adobe Reader; Adobe flash Player 11,8,800,94 or better by now... ...
General Support
Left Click on Start Does Nothing
Windows 10 was working, then I used CCleaner to delete temporary files. Now, when I left click on Start, there is a momentary blue circle over Start indicating that the machine is busy performing a task, but nothing else happens. Right clicking on...
General Support
Solved MS Keyboard and Mouse driver not working for left handed mouse
I use left handed mouse, and swapping left / buttons works OK. I also set the wheel button to be "double click". But the wheel button brings up the context menu instead of double click. If I change to right hand mouse, the wheel button gives double...
General Support
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 13:52.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums