New
#21
Got expected answer from Logitech:
My name is Rob, I understand that you would like assistance with your G100s Optical Gaming Mouse.
Have you tried connecting your device to a different usb port (avoiding the 3.0 type)? And to a different computer?
Uninstalling and reinstalling Logitech Gaming Software? What happens?
If issue will persists after all these attempts you will have to refer to your re-seller which is in fact compelled to assist you with a replacement or a refund for the first two years, as per European law.
For future reference your case reference number is ----------. This will allow us to quickly find the contact history when you need additional help. If we do not receive a reply, your support request will eventually be closed and set to "solved". A survey will be sent to you to gather your feedback.
To contact us by phone or obtain additional information (FAQ's, Forum, Manuals, etc.) please visit support.logitech.com
Best regards,
Rob
Logitech Customer Care