Left mouse click - nothing happens (3 of 7) W10

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  1. Posts : 101
    Windows 10 Pro-64 ---- v 2004
    Thread Starter
       #21

    Got expected answer from Logitech:

    My name is Rob, I understand that you would like assistance with your G100s Optical Gaming Mouse.
    Have you tried connecting your device to a different usb port (avoiding the 3.0 type)? And to a different computer?
    Uninstalling and reinstalling Logitech Gaming Software? What happens?
    If issue will persists after all these attempts you will have to refer to your re-seller which is in fact compelled to assist you with a replacement or a refund for the first two years, as per European law.


    For future reference your case reference number is ----------. This will allow us to quickly find the contact history when you need additional help. If we do not receive a reply, your support request will eventually be closed and set to "solved". A survey will be sent to you to gather your feedback.

    To contact us by phone or obtain additional information (FAQ's, Forum, Manuals, etc.) please visit support.logitech.com

    Best regards,

    Rob
    Logitech Customer Care
      My Computer

  2. jds63's Avatar
    Posts : 3,139
    Windows 10 Pro 64 bit Version 20H2
       #22

    splitsecond said:
    Got expected answer from Logitech:

    My name is Rob, I understand that you would like assistance with your G100s Optical Gaming Mouse.
    Have you tried connecting your device to a different usb port (avoiding the 3.0 type)? And to a different computer?
    Uninstalling and reinstalling Logitech Gaming Software? What happens?
    If issue will persists after all these attempts you will have to refer to your re-seller which is in fact compelled to assist you with a replacement or a refund for the first two years, as per European law.


    For future reference your case reference number is ----------. This will allow us to quickly find the contact history when you need additional help. If we do not receive a reply, your support request will eventually be closed and set to "solved". A survey will be sent to you to gather your feedback.

    To contact us by phone or obtain additional information (FAQ's, Forum, Manuals, etc.) please visit support.logitech.com

    Best regards,

    Rob
    Logitech Customer Care
    See that same answers you would receive here, as they use same typical solutions we would.
      My Computer


  3. Posts : 101
    Windows 10 Pro-64 ---- v 2004
    Thread Starter
       #23

    jds63 said:
    See that same answers you would receive here, as they use same typical solutions we would.
    Sending the mouse to re-seller for replacement. Hope it'll OK with new mouse.
      My Computer

  4. jds63's Avatar
    Posts : 3,139
    Windows 10 Pro 64 bit Version 20H2
       #24

    splitsecond said:
    Sending the mouse to re-seller for replacement. Hope it'll OK with new mouse.
    Mean Logitech itself wasn't were you bought it from, was it used or new for retailer then ?
      My Computer


  5. Posts : 101
    Windows 10 Pro-64 ---- v 2004
    Thread Starter
       #25

    jds63 said:
    Mean Logitech itself wasn't were you bought it from, was it used or new for retailer then ?
    Bought the mouse from retailer, not from Logitech. Can ask the manufacturer for advise. Had once my SSD replaced via manufacturer, not retailer. Sometimes they do direct replacements like EVGA.
      My Computer

  6. jds63's Avatar
    Posts : 3,139
    Windows 10 Pro 64 bit Version 20H2
       #26

    splitsecond said:
    Bought the mouse from retailer, not from Logitech. Can ask the manufacturer for advise. Had once my SSD replaced via manufacturer, not retailer. Sometimes they do direct replacements like EVGA.
    My knowledge retailer will not take back after 30 days, but manufacturer will if warranty states it in length of time had the product and of course manufacturer defect not abused by buyer.
      My Computer


  7. Posts : 101
    Windows 10 Pro-64 ---- v 2004
    Thread Starter
       #27

    jds63 said:
    My knowledge retailer will not take back after 30 days, but manufacturer will if warranty states it in length of time had the product and of course manufacturer defect not abused by buyer.
    European (EU) law requires retailers to have 24 months warranty, after that period manufacturer warranty
      My Computer

  8. jds63's Avatar
    Posts : 3,139
    Windows 10 Pro 64 bit Version 20H2
       #28

    splitsecond said:
    European (EU) law requires retailers to have 24 months warranty, after that period manufacturer warranty
    O.k. you lucky consumers you, good luck.
      My Computer


  9. Posts : 101
    Windows 10 Pro-64 ---- v 2004
    Thread Starter
       #29

    New mouse. Working fine :)
      My Computer

  10. jds63's Avatar
    Posts : 3,139
    Windows 10 Pro 64 bit Version 20H2
       #30

    splitsecond said:
    New mouse. Working fine :)
    See that, i was correct on one of my thoughts, good to hear all is well and support was good for you.
      My Computer


 
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