Windows 10 does not play WMV video files

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  1. Posts : 11
    Windows 10
       #1

    Windows 10 does not play WMV video files


    Hi

    Having recently updated to Windows 10, I am astonished (annoyed) to discover Windows 10 does not play WMV video files, particularly those created using Windows Movie Maker. There doesn't seem to be very much advice on this on the net and the following is short list of the tried and failed suggestions:


    • Turning on/off WMP through Control Panel>Programs>Programs & Features>Turn Windows Feature On or Off.

    • Repeating the above then restarting my laptop twice, after which running sfc/scannow at the Command Prompt.




    • Disabling / enabling "Turn on DirectX Video Acceleration for WMV files" in WMP Options.




    • Troubleshooting Fix via Control Panel>All Control Panel Items>Troubleshooting>All Categories>Windows Media Player Settings - this just returns the message "Configuration settings might be set incorrectly" - but doesn't expand on what settings are wrong.



    I also came across this "FIX: Updade to enable DirectX Video Acceleration (DXVA) of Windows Media Video content in Windows Media 10" at Windows 10 help and how-to - Windows Help.

    However after downloaded the 'fix' (Download the WindowsMedia10-KB888656-x86-Global-ENU.exe package now.) it doesn't install - instead I get the error message "Not enough storage is available to process this command".

    I appreciate that there are third party free WMV players available, but I liked WMP and cannot understand why it won't work on Windows 10. Any suggestions will be much appreciated.

    Thanks

    George
      My Computer

  2. dalchina's Avatar
    Posts : 30,086
    Win 10 Pro (1903)
       #2

    Hi, FWIW, WMP plays wmv files on my Win 10 upgraded from Win 8.1 Pro..
      My Computers


  3. Posts : 11
    Windows 10
    Thread Starter
       #3

    dalchina said:
    Hi, FWIW, WMP plays wmv files on my Win 10 upgraded from Win 8.1 Pro..
    Hi

    I'm delighted for you but it doesn't really help me. I also upgraded from Win 8.1
      My Computer

  4. dalchina's Avatar
    Posts : 30,086
    Win 10 Pro (1903)
       #4

    Hence FWIW - at least WMP vs wmv is probably not fundamentally broken...

    "Troubleshooting Fix via Control Panel>All Control Panel Items>Troubleshooting>All Categories>Windows Media Player Settings - this just returns the message "Configuration settings might be set incorrectly" - but doesn't expand on what settings are wrong."
    - I get the same thing... but am unaware of any particular general audio/video issues so far.
    = so maybe that's not significant...
    Have you tried the Video troubleshooter?
      My Computers

  5. dalchina's Avatar
    Posts : 30,086
    Win 10 Pro (1903)
       #5

    "Not enough storage is available to process this command".
    - presumably you're neither out of disk space nor short of RAM..
      My Computers

  6. Cluster Head's Avatar
    Posts : 1,546
    Windows 10 Pro x64 RS 10586.586
       #6
      My Computer


  7. Posts : 11
    Windows 10
    Thread Starter
       #7

    dalchina said:
    "Not enough storage is available to process this command".
    - presumably you're neither out of disk space nor short of RAM..
    No that can't be right. There is more than enough RAM - I tried downloanding this fix on another PC and got exactly the same message. Incidentally, what is FWIW?
      My Computer

  8. dalchina's Avatar
    Posts : 30,086
    Win 10 Pro (1903)
       #8

    GeorgeCB said:
    No that can't be right. There is more than enough RAM - I tried downloanding this fix on another PC and got exactly the same message. Incidentally, what is FWIW?
    ... sorry, shouldn't use acronymns... 1st result from search:
    "Shorthand for For What It's Worth, FWIW is an abbreviation often used in text-based communications. Below is an example of how this could be used in chat. User1: FWIW I think you're pretty. User2: Thanks. :) Also see: Chat terms.

    What is FWIW (For What It's Worth)? - Computer Hope

    www.computerhope.com/jargon/f/fwiw.htm"
      My Computers

  9. dalchina's Avatar
    Posts : 30,086
    Win 10 Pro (1903)
       #9

    1. Have you tried the Video troubleshooter? - in the list from which you did this "Troubleshooting Fix via Control Panel>All Control Panel Items>Troubleshooting>All Categories>Windows Media Player Settings"

    2. What happens if you create another user and log in as that user?

    3. Try unticking Windows Media Player in Control Panel, Programs and Features, Turn Windows Features on and off, Media Features, restart, then tick again to reinstate it.
      My Computers

  10. dalchina's Avatar
    Posts : 30,086
    Win 10 Pro (1903)
       #10

    And can you confirm that WMP does play a number of formats, including wma?
      My Computers


 
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