I would load a codec pack, you can find one that works great here:
Or you can try this, it for the the European version of Windows 10 that doesn't come with the media pack:
WMP works ok for me on CD/DVD and video and I have done nothing to it also Toshiba has it own and I do also use Cyberlink Power Player 15
1. you now say you didn't hear sound ... do you hear normal PC sounds- does rt click on vol icon, click on playback devices, rt click on default device, test give you sound?
2. If so, install any other freeware player, and try that. What result do you get with your CD, and what with your wmv file?
3. Please update your laptop specs so we can see what you have. In particular, what sound card/driver?
4. When you tried to play a wmv file with WMP, can you confirm you meant you neither saw the video picture nor heard the sound?
Note: I found I had audio problems but ONLY (as some others) with Audacity >v2.03 and any Ashampoo program - no sound card detected- acknowledged by them. Nothing more for some weeks. (Conexant HD Audio 221).
I would not try other codecs at this point as people who had problems with WMP didn't find that helped.
.. you mentioned you had other problems with Win 10 - it could be helpful to list them in case there's some underlying issue.