Windows 10: Bootup Takes Two Tries Solved

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  1. Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       18 Oct 2014 #21

    gregrocker said: View Post
    Do you have Fast Boot enabled in BIOS setup?

    Can we see pics of your other BIOS Advanced and Boot settings?

    Have you unchecked everything in msconfig>Services after ticking the box to Hide all MS Services, and then disabled everything in msconfig>Startup?
    Wynona said: View Post
    I tried "Troubleshoot Problem with Clean Boot in Windows 8", which was a big mistake.

    After going through Part 1, Windows booted as it should. So, I went to Part 2.

    One thing of note is that there are no services listed for anything except Microsoft. Probably because I haven't installed any third party apps so far. I deselected the first three pages of mscfg, clicked on Restart and essentially destroyed Windows 10. Bootup would get to the point of passing the start screen, but would never show the Lock Screen.

    I had to reset Windows 10 and reinstall Office 365 so I could use Outlook for email!

    Things are OK for now and I'm leaving well enough alone until I'm ready to try enabling/using UEFI.
    The clean boot tutorial was followed, but not to the letter. Perhaps misunderstanding the instructions, MS services were disabled - this bricked the system and resulted in a reinstall. The key information was that there were no services other than MS services - if that's still the case, Wynona is good on that front.

    It would be helpful to see the BIOS settings as Greg requested.

    The behavior seems to follow a start with a disc in the optical drive (the ESC key sequence).
    If there's no disc in the DVD drive, then it would be good to know the Boot order (HD/DVD or DVD/HD).
    It would also be good to know if you have any virtual CD roms installed (Daemon Tools?)

    The last thing I thought of was the physical Optical Drive (OD) might be faulty. How comfortable are you with hardware. Removing an OD is fairly easy - a few screws, pull it out and you're done.

    Hold off on this until the last thing to try - I'll try to locate the service manual that will provide detailed information specific to your machine.

    It might be worthwhile to check for a ghost device in Device Mgr.
    Create a new environment variable for your user
    Right click This PC
    Select Properties
    Select Advanced system settings
    Click Environment Variables... button (lower right area)
    Click New... button under User Variables for username (top section)
    Fill in the following fields
    Variable name: devmgr_show_nonpresent_devices
    Variable value: 1
    Click OK (out of Environment Variables)
    Click OK (out of system properties)

    Open Device Manager
    Select show hidden devices from the View mneu
    expand each category
    look for greyed out devices
    Click image for larger version. 

Name:	Ghost-DVD.png 
Views:	105 
Size:	3.0 KB 
ID:	7135
    Post screen shot(s) showing ghost devices
    note: you can collapse any category that doesn't have any ghosts - also collapse legacy devices if present
      My ComputerSystem Spec


  2. Posts : 14,370
    Windows 10 Insider Preview
    Thread Starter
       18 Oct 2014 #22

    Slartybart said: View Post
    The clean boot tutorial was followed, but not to the letter. Perhaps misunderstanding the instructions, MS services were disabled - this bricked the system and resulted in a reinstall. The key information was that there were no services other than MS services - if that's still the case, Wynona is good on that front.
    Bill, I've written down all the things needed. So far, I have a few done, but I'm so tired I have to collapse.

    Here's the URL for Speccy's look at my system:

    http://speccy.piriform.com/results/6...ptglofGVGc0j5z

    I also have the file that SaltGrass asked for, but I can't seem to get it to upload.
      My ComputerSystem Spec


  3. Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       19 Oct 2014 #23

    Wynona,

    Thanks for going through all of the suggestions, this isn't a marathon - take your time and relax when warranted.

    The bcdtext.txt file shouldn't be that large and the .txt type should be acceptable to the forums. You've attached screen shots before, so you know how attaching a file is accomplished.
    abcdef.txt

    I attached the text file above as a test - it worked ok for me (select file, upload, attach inline, done)

    When you get the chance, try attaching the bcdtext.txt file again.

    I'll look at the Speccy report and then the other things as you post them.

    It just occurred to me that Win8 & Win10 can natively load disk images (ISO) files in a virtual DVD - take a look at This PC and see if any virtual DVDs exist. I don't recall seeing any in your Disk Mgmt screen shot, but that was a while ago.

    Bill
    .
      My ComputerSystem Spec


  4. Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       19 Oct 2014 #24

    Speccy-1st glance
    answered questions about media in DVD or virtual DVDs - not an issue (no media in phys drive, no virtual drives)

    This will require more research - is it Speccy or is it Win10 preview or both?

    The cannot initialize SPC.dll is probably Speccy - I'll run a report on my Win10 machine to compare.

    Summary

    Operating System: Windows Technical Preview 64-bit
    CPU: Cannot initialize SPC dll
    RAM: Cannot initialize SPC dll
    Motherboard: Cannot initialize SPC dll
    Graphics: Cannot initialize SPC dll

    Storage: 223GB Patriot Blaze SSD ATA Device (SSD)
    Optical Drives: TSSTcorp CDDVDW TS-L633L
    Audio: IDT High Definition Audio CODEC

    The Stopped services are related to Hyper-V, they're just a notation for me to remember that I need more information about normal services in Win10.

    Services

    Stopped: vmicguestinterface
    Stopped: vmicheartbeat
    Stopped: vmickvpexchange
    Stopped: vmicrdv
    Stopped: vmicshutdown
    Stopped: vmictimesync
    Stopped: vmicvss

    Bill
    .
      My ComputerSystem Spec


  5. Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       19 Oct 2014 #25

    I'm just staging information at this point.

    There are no actions suggested in this post ... just information for later use.

    dv7 Service manual (PDF)
    HP Pavilion dv7-1245dx:
    Product support
    Software & driver downloads (OS: Windows7 x64)

    Unfortunately the Speccy report could not tell me the BIOS version. Please look at System Information to see if the update is newer than what's on your machine.

    Don't update BIOS, just post the current BIOS version

    WinFlash for HP Notebook System BIOS (for Notebooks with AMD Processors)
    Released: 2009-08-25
    File name: sp45071.exe [1/1, 3.69M]
    Version: F.49 Rev. (note: there is no Rev. letter on the website either - I thought I missed part of the version)
    Compatibility:
    Microsoft Windows Vista
    Microsoft Windows 7 (32-bit)
    Microsoft Windows Vista (64-bit)
    Microsoft Windows 7 (64-bit)
    Fix/Enhancement: Updates the Computrace OPROM to support the next generation of Microsoft Windows Operating Systems.

    Previous BIOS versions
      My ComputerSystem Spec


  6. Posts : 14,370
    Windows 10 Insider Preview
    Thread Starter
       19 Oct 2014 #26

    OK, I still couldn't get it to upload, so I cut and pasted. Just try keeping StarFerret down!


    Windows Boot Manager
    --------------------
    identifier {bootmgr}
    device partition=\Device\HarddiskVolume1
    description Windows Boot Manager
    locale en-US
    inherit {globalsettings}
    integrityservices Enable
    default {current}
    resumeobject {76bb2b20-52e7-11e4-8c4c-8a3ac99b1a9a}
    displayorder {current}
    toolsdisplayorder {memdiag}
    timeout 30
    Windows Boot Loader
    -------------------
    identifier {current}
    device partition=C:
    path \Windows\system32\winload.exe
    description Windows Technical Preview
    locale en-US
    inherit {bootloadersettings}
    recoverysequence {fc84eb6d-527a-11e4-bd61-a53c4dffd15e}
    integrityservices Enable
    recoveryenabled Yes
    allowedinmemorysettings 0x15000075
    osdevice partition=C:
    systemroot \Windows
    resumeobject {76bb2b20-52e7-11e4-8c4c-8a3ac99b1a9a}
    nx OptIn
    bootmenupolicy Standard
    Windows Boot Loader
    -------------------
    identifier {fc84eb6d-527a-11e4-bd61-a53c4dffd15e}
    device ramdisk=[\Device\HarddiskVolume1]\Recovery\WindowsRE\Winre.wim,{fc84eb6e-527a-11e4-bd61-a53c4dffd15e}
    path \windows\system32\winload.exe
    description Windows Recovery Environment
    locale en-US
    inherit {bootloadersettings}
    displaymessage Recovery
    displaymessageoverride Recovery
    osdevice ramdisk=[\Device\HarddiskVolume1]\Recovery\WindowsRE\Winre.wim,{fc84eb6e-527a-11e4-bd61-a53c4dffd15e}
    systemroot \windows
    nx OptIn
    bootmenupolicy Standard
    winpe Yes
    Resume from Hibernate
    ---------------------
    identifier {76bb2b20-52e7-11e4-8c4c-8a3ac99b1a9a}
    device partition=C:
    path \Windows\system32\winresume.exe
    description Windows Resume Application
    locale en-US
    inherit {resumeloadersettings}
    recoverysequence {fc84eb6d-527a-11e4-bd61-a53c4dffd15e}
    recoveryenabled Yes
    allowedinmemorysettings 0x15000075
    filedevice partition=C:
    filepath \hiberfil.sys
    bootmenupolicy Standard
    debugoptionenabled No
    Windows Memory Tester
    ---------------------
    identifier {memdiag}
    device partition=\Device\HarddiskVolume1
    path \boot\memtest.exe
    description Windows Memory Diagnostic
    locale en-US
    inherit {globalsettings}
    badmemoryaccess Yes
    EMS Settings
    ------------
    identifier {emssettings}
    bootems No
    Debugger Settings
    -----------------
    identifier {dbgsettings}
    debugtype Serial
    debugport 1
    baudrate 115200
    RAM Defects
    -----------
    identifier {badmemory}
    Global Settings
    ---------------
    identifier {globalsettings}
    inherit {dbgsettings}
    {emssettings}
    {badmemory}
    Boot Loader Settings
    --------------------
    identifier {bootloadersettings}
    inherit {globalsettings}
    {hypervisorsettings}
    Hypervisor Settings
    -------------------
    identifier {hypervisorsettings}
    hypervisordebugtype Serial
    hypervisordebugport 1
    hypervisorbaudrate 115200
    Resume Loader Settings
    ----------------------
    identifier {resumeloadersettings}
    inherit {globalsettings}
    Device options
    --------------
    identifier {fc84eb6e-527a-11e4-bd61-a53c4dffd15e}
    description Windows Recovery
    ramdisksdidevice partition=\Device\HarddiskVolume1
    ramdisksdipath \Recovery\WindowsRE\boot.sdi
      My ComputerSystem Spec


  7. Posts : 14,370
    Windows 10 Insider Preview
    Thread Starter
       19 Oct 2014 #27

    Here's a snippet of the attempted upload. I got to there, but couldn't get the Upload button to work.

    Click image for larger version. 

Name:	File Upload.PNG 
Views:	107 
Size:	12.5 KB 
ID:	7173


    As you see, the image uploaded fine, but the text wouldn't.

    Here's a snippet of the top of my Reply window:

    Click image for larger version. 

Name:	Top Bar.PNG 
Views:	99 
Size:	8.4 KB 
ID:	7174

    Thanks for sticking with me,
      My ComputerSystem Spec

  8.    19 Oct 2014 #28

    The BCD listing looks fine. To upload a text file, look at the Advanced Reply window and use the Paperclip. Since this forum is a little different from the Windows 8 one, there may be something different about the way you upload files.

    You stated the computer was an "Entertainment" system. Did it have any special ability to view media without needing to actually boot the system? I just remember seeing some commercials touting such a system, but I do not remember the manufacturer.

    Have you tried booting to some other media, such as an install DVD? I suppose you did when you installed Windows 10, was double booting required then? Sorry if you have already answered this.

    It does sound a little like Windows 8 is having problems with some device on your system. It might start loading one driver and then change something or disable the device on the second try. If it only does it on a cold boot, that would seem to support such a situation. Nothing showing in Device Manager and no problem devices showing in msinfo32.exe?
      My ComputerSystem Spec


  9. Posts : 14,370
    Windows 10 Insider Preview
    Thread Starter
       19 Oct 2014 #29

    Saltgrass said: View Post
    The BCD listing looks fine. To upload a text file, look at the Advanced Reply window and use the Paperclip. Since this forum is a little different from the Windows 8 one, there may be something different about the way you upload files.
    I found Manage Attachments and it seems to have uploaded from there . . . we'll see.

    Saltgrass said: View Post
    You stated the computer was an "Entertainment" system. Did it have any special ability to view media without needing to actually boot the system? I just remember seeing some commercials touting such a system, but I do not remember the manufacturer.
    There was a little thingy that came with it that you plug into the laptop, but that's the extent of my "Entertainment" knowledge. I've never attempted to use it because I didn't understand it.

    Saltgrass said: View Post
    Have you tried booting to some other media, such as an install DVD? I suppose you did when you installed Windows 10, was double booting required then? Sorry if you have already answered this.
    Yes, it was. Boot order was set at HDD and then DVD; however, I didn't set it that way. Did Windows 8 do it? I'm guessing it did.

    Saltgrass said: View Post
    It does sound a little like Windows 8 is having problems with some device on your system. It might start loading one driver and then change something or disable the device on the second try. If it only does it on a cold boot, that would seem to support such a situation. Nothing showing in Device Manager and no problem devices showing in msinfo32.exe?
    There are no external devices hanging off the computer; I did change out the mouse, but that made no difference, nor would I expect it to.

    [QUOTE=Saltgrass;159376]It does sound a little like Windows 8 is having problems with some device on your system. It might start loading one driver and then change something or disable the device on the second try. If it only does it on a cold boot, that would seem to support such a situation.

    I am inclined to agree that there's something common to Windows 8/8.1/8.1.1 and the Tech Preview of Windows 10 that's causing the issue. I just can't seem to pinpoint it.

    Got more to do than spend my time with a cranky laptop, but StarFerret wants to get to the bottom of this and so do I.

    Thanks for your help with this. I appreciate all the help you guys have given me.

    Edit: OH! It uploaded!
    Bootup Takes Two Tries Attached Files
      My ComputerSystem Spec


  10. Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       19 Oct 2014 #30

    You are doing great - thanks for all you've tried and reported back.

    I was impressed that you got Speccy to work ... I had previously posted (on a different thread) that the install fails. When I tried to run it on my machine I "remembered". I figred out that you downloaded the portable version - BRILLIANT! - so that's what I grabbed too. Same results as you however - CPU.dll and SPC.dll failed to load. Tried a few things (allow in firewall, exclude from Defender, change security properties - nada!). I sent feedback to MS - the other Piriform apps work ok (cCleaner and Defraggler)
    I apologize for sending you down that rabbit hole and I thank you for figuring out the portable version.

    Between Saltgrass, you, StarFerret, and myself - everything looks ok.

    A few things to try before removing the hardware.

    1) Turn off hibernation

    This command does not display any information, it just turns off hibernation and returns you to the prompt.

    Open an elevated Command Prompt (Run as administrator)
    type the following:

    powercfg /h off
    exit

    Restart the machine. Any change in boot behavior?

    HOLD off on the next two -
    other things I already knew didn't work well in the preview.


    2) Check System File Integrity


    You might want to run this after booting to Safe Mode - there were errors on my machine and the message indicates files were in use. Running in Safe Mode first will save you from having to run SFC a second time if the results are the same or similar on your machine.

    This takes a while - post what the scan reports after it is finished (on the command prompt window - no integrity issues found ... some integrity issues could not be resolved ... )

    Open an elevated Command Prompt (Run as administrator)
    type the following:

    sfc /scannow
    exit

    Restart the machine. Any change in boot behavior?

    copy C:\Windows\Logs\CBS\cbs.log to a location under your profile (desktop, downloads, or ...)
    the original file is protected, so you have to make a copy

    attach the entire log and a member will review it.

    Here's what my machine reported in the command window:

    sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection found corrupt files but was unable to fix some
    of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
    example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
    supported in offline servicing scenarios.

    While I'm trying to help you, you're really helping me test Win10 - thanks. Now I can see what Win10 thinks is wrong on this machine.

    I'm fairly certain this means I'll have to run SFC in Safe Mode. Not sure how to do that in a VM, but it might be accomplished in msconfig - we shall see!

    I'll review the log on this machine and use it as a base to compare the results on your machine.

    3) Cleanup System Image - RestoreHealth

    This also takes a while. Make sure your internet connection is available - this uses Windows update to check core file health.

    Open an elevated Command Prompt (Run as administrator)
    type the following:

    dism /Online /Cleanup-image /Restorehealth
    exit
    copy C:\Windows\Logs\CBS\cbs.log to a location under your profile (desktop, downloads, or ...)
    the original file is protected, so you have to make a copy

    attach the entire log and a member will review it. Yes, it is the same log as sfc created, but now it has been updated with dism results.

    Any change in boot behavior?

    After this, the hardware is the only thing left that I can think of.


    The issue was in win8.1 and is in Win10 - the SSD wasn't added until Win10 ... this is a sticky wicket!

    Bill
    .
    Last edited by Slartybart; 19 Oct 2014 at 17:12.
      My ComputerSystem Spec


 
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