There wasn't a forum called Features, Settings, Control Panel, or something of that nature so I wasn't sure where to put this.

We use a folder redirection GPO from our Server 2008 R2 machine, and offline files sync automatically when they log in while on our network. It hasn't been a problem with Windows 7 for several years. So now I'm in the beginnings of slowly deploying Win 10. The first real test is a laptop (an ASUS Transformer flip book) belonging to one of our staff. I set it up, got it upgraded, and made sure her offline files were syncing, which they were.

Last night she sends me a text, showing me that when she tried to open her My Documents folder, it couldn't access the server. My first thought was that the sync never fully completed and that those files just weren't available offline yet. So today I go in, and first of all, simply finding the Offline Files Manager and the Sync Center turned out to be a big hassle. When I hit the Windows key and type it in like I normally do, it pulls up a settings icon with "Manage Offline Files" or "Sync Center" next to it, but it takes me to a screen that only has one option called "Work Folders," which is something completely different that I'm not even familiar with. Finally I found that if I open the Control Panel, and change the view to Small Icons, the Sync Center finally shows up and I'm able to open it from there.

So anyway, I open it up, and it shows that the most recent sync was yesterday. So I go to Manage Offline Files, and lo and behold, Offline Files is disabled. If that had been the case before yesterday, it would not have completed or even attempted a sync. So at some point between when the sync completed and when she tried to access her files at home, Offline Files became disabled somehow. Is there some way she could have done it accidentally? (I don't see how). Or did it turn itself off for some reason?

I'll be watching to see if it happens again.