Windows 10: Spinning Dots at Boot Up Solved

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  1. axe0's Avatar
    Posts : 13,727
    Windows 10 Pro
       23 Sep 2015 #41

    I can give you some reasons why you should and should not upgrade, but it is better to determine if the SSD was causing trouble in windows 10.
      My ComputersSystem Spec

  2.    23 Sep 2015 #42

    is there any reason to install Intel Rapid Storage Technology Driver? I had that installed and have it on my other XPS. Dell Tech said it is not needed and I can uninstall from other machine too. I just want to verify.
      My ComputerSystem Spec

  3. axe0's Avatar
    Posts : 13,727
    Windows 10 Pro
       23 Sep 2015 #43

    Intel Rapid Storage Technology is only useful when your hard drives are setup with 1 of the RAID configurations.
    But, I do not really know what support this software gives for RAID.
      My ComputersSystem Spec

  4.    25 Sep 2015 #44

    Here is an odd one which makes me think it is a hardware issue.

    First, I installed win 8.1 and all boots fine. I then upgraded to win 10. It booted fine. Then I let it run updates and installed the two dell chipset drivers. I then booted the machine and got the spinning dots. It would not boot.

    I have an identical XPS8700 (I bought 2 at the same time). Name the problem machine XPS1 and the working machine XPS2. I took the drive out of XPS1 and put it in XPS2 and it booted fine. I put the drive back into XPS1 and same issue. Just spinning dots.

    This now makes be think it is a hardware issues. However, working with dell I ran two different hardware diags and it reports fine

    Could there be a hardware issue even though all the dell diagnostics say no issue.

    Now if a hardware issue, how do you figure which component and if I upgrade the MB or get a new system (dell may just send me a new one since we do not know which component), can I just restore my latest image or will I have licensing issues?
      My ComputerSystem Spec

  5.    25 Sep 2015 #45

    Issue is resolved.

    I pulled the CMOS battery. I can now boot into windows 10. I restored by Acronis image of 10 without an issue and it now boots into win 10.

    My guess is something was corrupt in the NVRAM that would not allow win 10 to boot but had no effect on windows 8.1.

    thanks to all for the help.

      My ComputerSystem Spec

  6.    26 Sep 2015 #46

    Anyone have any idea as to what could have caused something with the cmos or nvram to not allow win 10 to boot but had not effect on win 8.1? My concern is there is an underlying issue with the MB and an issue with happen again.
      My ComputerSystem Spec

  7. axe0's Avatar
    Posts : 13,727
    Windows 10 Pro
       26 Sep 2015 #47

    Probably a setting in the BIOS that was not correct and prevented windows 10 from loading as you describe it.
    When you pulled the CMOS battery you resetted the BIOS.
      My ComputersSystem Spec

  8.    26 Sep 2015 #48

    thanks. but no settings were changed. Windows 10 was working fine for 6 weeks before so I do not think it is a setting issue.
      My ComputerSystem Spec

  9. axe0's Avatar
    Posts : 13,727
    Windows 10 Pro
       26 Sep 2015 #49

    rinconmike said: View Post
    thanks. but no settings were changed. Windows 10 was working fine for 6 weeks before so I do not think it is a setting issue.
    Pulling the CMOS has done the following
    This will reset your software connections between the BIOS and hardware, and it will also clear any memory corruption in the temporary memory.
      My ComputersSystem Spec

  10. Cliff S's Avatar
    Posts : 21,755
    Win10 Pro, Win10 Pro N, Win10 Home, Win10 Pro Insider Fast Ring, Windows 8.1 Pro, Ubuntu
       26 Sep 2015 #50

    axe0 said: View Post
    Pulling the CMOS has done the following
    To add to what axe0 is saying, read this to see the difference between BIOS and CMOS, They are not what most people think they are. CMOS is not the battery itself:
    Difference Between CMOS and BIOS

      My ComputersSystem Spec

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