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  1.    20 Sep 2015 #1
    Join Date : Aug 2015
    Posts : 8
    Windows 10

    Critical Error - ''Start Menu & Cortana aren't working''


    Hi

    Downloaded Windows 10 over a month ago and it has been working fine since

    Today I installed the latest version of iTunes and since then I get the following:-

    Critical Error - Start Menu and Cortana aren't working - We'll try to fix it the next time you sign in

    There is then a box which says ''Sign out now''

    I do these and it goes back to the Critical error message

    Any advice would be appreciated as I seem stuck in this loop

    Thanks

    Dale
      My ComputerSystem Spec
  2.    20 Sep 2015 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,486
    Win 10 Pro (1703)

    Hi if you look at
    Windows Compatibility Center

    and enter itunes, then click on an individual result, you'll see the votes indicate a very mixed experience, whatever that means.

    The obvious thing to suggest is uninstalling it- completely. I suggest with the aid of 'Geek uninstaller' (freeware) to check for any remnants.

    And ideally you would have enabled System Restore so that you have restore points to revert to (System Restore is disabled by default).

    Please post the outcome when you've uninstalled it.
      My ComputerSystem Spec
  3.    20 Sep 2015 #3
    Join Date : Aug 2015
    Posts : 8
    Windows 10
    Thread Starter

    Thanks for the reply

    I'm unable to get onto the start menu to do this - also I haven't enabled System Restore as I assumed (wrongly) that it would work like previous versions of Windows
      My ComputerSystem Spec
  4.    20 Sep 2015 #4
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,486
    Win 10 Pro (1703)

    Hi,
    From Win X, can you go to control panel to uninstall itunes? (Via Programs and Features)
    If not,
    What happens if you hit Win R, Win E, for example?
    And can you get into safe mode- does the start menu work then?
      My ComputerSystem Spec
  5.    20 Sep 2015 #5
    Join Date : Aug 2015
    Posts : 8
    Windows 10
    Thread Starter

    I'm not sure what you mean when you say Win X, Win R & Win E -

    How would I get into Safe Mode

    Thanks
      My ComputerSystem Spec
  6.    20 Sep 2015 #6
    Join Date : Oct 2014
    Posts : 401
    Windows 10 Pro

    Hit F8 during the boot process. You got to figure out when exactly you have to press the key. If you hit the right moment a menu will come up with different boot options, among them is boot in safe mode.
      My ComputerSystem Spec
  7.    20 Sep 2015 #7
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,486
    Win 10 Pro (1703)

    Hi, sorry, too cryptic.
    "Windows key on the keyboard labelled with the Windows logo" + X = "Win key + X" (at the same time)
    - should bring up a text pop-up menu.

    "Windows key on the keyboard labelled with the Windows logo" + R = "Win key + R"
    - should display the 'Run' command box.

    As to Safe Mode- please use search. Easy to find that info. In your case I'd suggest
    Win key + X
    Shut down...
    Point to Restart (don't click yet)
    Press and hold SHIFT and left click.
    Then you have to work through a sequence of prompts.
    Best to read it up (search- loads of write-ups and tutorials etc) and make a note if you're not sure before you do it).

    (altae- F8 isn't enabled by default in win 10... what do you have in mind?)
      My ComputerSystem Spec
  8.    20 Sep 2015 #8
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,486
    Win 10 Pro (1703)

    So first try uninstalling itunes
    Windows key + X, Control Panel, Programs and Features, and uninstall it from there.
      My ComputerSystem Spec
  9.    20 Sep 2015 #9
    Join Date : Aug 2015
    Posts : 8
    Windows 10
    Thread Starter

    Quote Originally Posted by altae View Post
    Hit F8 during the boot process. You got to figure out when exactly you have to press the key. If you hit the right moment a menu will come up with different boot options, among them is boot in safe mode.

    Thanks - I'll give it a go
      My ComputerSystem Spec
  10.    20 Sep 2015 #10
    Join Date : Aug 2015
    Posts : 50
    window 10

    Press Alt, Ctrl, Del keys at th same time, click the power icon at the lower right corner, and choose Restart. After restart, the error message will disappear.
      My ComputerSystem Spec

 
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